Axon is hiring a

Program Manager (Hybrid)

Boston, United States

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Our Mission

We’re out to make the world a better place by solving the biggest challenges of our time. Our company was founded building the TASER device which led to a full suite of hardware and software solutions to help law enforcement be more effective and bring transparency to the public. With a firm foundation in police departments around the world, we are now building a new business to improve efficiency, accountability, and equity in the criminal justice system. This is an amazing opportunity similar to a start-up but with the backing of a global brand. In this role, you will ensure that our product operations are streamlined, scalable, and aligned with Axon’s high standards, enabling TASER devices to perform optimally in the field.

 

Your Impact 

As the TASER Program Manager-, you will be responsible for establishing and supporting distributors as fully operational and knowledgeable representatives of Axon’s TASER products, ensuring they are equipped with the product knowledge, operational readiness, and support systems to successfully manage TASER devices in their regions. You will be the glue between the regional product managers, sales teams, and our distributors.

 

What You’ll Do 

Position Title: TASER Program Manager (Channel/Partner Manager - TASER Global - L7)
Location: Scottsdale, AZ OR Boston, MA OR Atlanta, GA
Reports to: Sr Manager, TASER Global
Direct Reports: None (IC role)

 

  • Lead the onboarding of international distributors for TASER products, ensuring they are fully trained on TASER-specific operations, product handling, and customer support protocols.
  • Establish distributors as fully autonomous and capable TASER product representatives, ensuring they have the technical knowledge, documentation, and tools needed to support, distribute, and maintain TASER devices.
  • Provide ongoing TASER product training, ensuring distributors stay updated on new TASER technologies, product updates, and support requirements.
  • Collaborate with cross-functional Axon teams to deliver comprehensive training and facilitate technical product setup for distributors, ensuring they are fully prepared to manage TASER product operations, maintenance, and customer support from initial deployment through ongoing post-sale support, including Tier 0 - Tier 2 issues including RMA establishment processes.
  • Develop and maintain TASER-specific training materials, including product manuals, troubleshooting guides, and other resources to support distributors in managing TASER product operations throughout each region.
  • Collaborate with TASER product operations, supply chain, and customer support teams to ensure smooth global distribution and support for TASER products.
  • Serve as the primary point of contact for distributors for TASER product operations, addressing product-specific inquiries, resolving logistical concerns, and ensuring operational alignment across global regions.
  • Work closely with Axon’s customer operations and technical support teams to address any TASER-specific challenges and ensure distributors have streamlined access to necessary assistance.
  • Track and report on distributor operational readiness, technical support performance, RMA activities, and training completion, providing actionable insights to ensure distributors maintain alignment with Axon’s TASER product support and compliance standards.

 

What You Bring

  • 4+ years of experience in distributor or channel management, training coordination, or relationship management, preferably in technical or hardware products.
  • Flexibility to travel internationally (up to 20%).
  • Proven experience in distributor onboarding, with a strong focus on operational readiness, product training, and ongoing support.
  • Familiarity with training processes, tiered support systems, and technical product setup, especially for complex, high-impact products like TASER devices.
  • Excellent ability to manage relationships with international distributors, with a focus on ensuring technical compliance and operational alignment with company standards.
  • Strong analytical and reporting skills, with the ability to track distributor performance, identify areas for improvement, and provide actionable insights.
  • Exceptional communication skills, both written and verbal, with the ability to deliver clear and concise training, documentation, and support to distributors.
  • A proactive approach to problem-solving, with the ability to identify operational challenges and implement solutions quickly.
  • Prior military or law enforcement experience is encouraged but not required

 

Benefits that Benefit You

  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 62,000 in the lowest geographic market and USD 119,000 in the highest geographic market.  The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

 

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

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