At Coinbase, our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.
There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Most importantly, we seek people who are excited about crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.
Who you are:
As CX Insights Program Manager you’ll be responsible for developing the strategic solutions contributing to the customer support vision, strategy, and goals to create a best-in-class Customer Experience. Specifically, we are looking for someone to build a new Six Sigma-based Process Excellence and Improvement Framework and Governance Model from scratch that can be scaled across the CX Organization. You will lead the design and implementation of this function, leveraging your expertise as a Six Sigma Black Belt. In this role, you will work closely with cross-functional teams, including Operations, Knowledge Assurance, Analytics, and various CX teams, to shape the future of how CX ensures a high bar for quality with continuous improvement. You will establish and drive the Process Excellence function, defining the framework, methodologies, and governance structure. Your responsibilities will include:
What You'll Be Doing (i.e., Job Duties):
What We Look For In You (ie. Job Requirements)
Nice to have:
Job #: P60263
Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice here. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.
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