Program Manager

Correlation One develops workforce skills for the AI economy

Enterprises and governments work with us to develop talent and close critical data, digital, and technology skills gaps. Our global programs, including Data Skills for All (DS4A) and data competitions, also empower underrepresented communities and accelerate careers.

Our mission is to create equal access to the data-driven jobs of the future. We partner with top employers and government organizations to make that a reality, including Amazon, Coca-Cola, Johnson & Johnson, USAID and the U.S. Department of Defense.

Our skills training programs are 100% free for learners and are delivered virtually by industry experts to minimize traditional barriers to career advancement. We take pride in fostering supportive, human-led, group learning environments that build technical proficiency and confidence in participants.

Join us and let's shape the AI Economy together!

Your Impact:

As a Program Manager (PM) at Correlation One, you will contribute to the success of our live, online training programs by managing key aspects of program delivery and supporting the Program Operations team in strategic initiatives. You will play a crucial role in the preparation, launch, and ongoing management of training programs, ensuring effective collaboration across teams and exceptional customer service. 

The ideal candidate is an excellent project and program manager and is able to execute simultaneous competing deadlines and tasks involving multiple stakeholders. This role will support the preparation and launch of Correlation One training programs, including application setup and management, instructional staff hiring, cross-functional team collaboration, and client communication. 

Reporting to a Senior Program Manager, this position requires a motivated individual with program management experience. A successful PM is a quick learner with a strong work ethic who takes initiative and is able to navigate ambiguity productively and patiently. They have an interest in changing lives through education and a desire to work on larger and/or different programs as we continue to scale. Correlation One is a company where creativity, initiative, collaboration, and communication are valued. 

Key Responsibilities:

-Program Management

• Assist in the preparation and launch of training programs, handling application setup, client communications, and managing instructional staff hiring processes.
• Oversee multiple programs simultaneously, managing project timelines and ensuring seamless execution.
• Support the Senior Operations Team in developing and implementing strategic initiatives to enhance program impact, experience, and scalability.
• Facilitate a successful admissions process, which includes application setup and launch, applicant pipeline monitoring and reporting, and marketing initiatives, Q&A sessions, and/or any necessary applicant support to ensure strong enrollment. 
• Manage the instructional contractor screening, review, and hiring processes for Teaching Assistants and Lead Instructors. 
• Manage the live, online training programs (typically 12-20 weeks in length), ensuring learners, teaching assistants, instructors, and other stakeholders engage and benefit from the program.
• Monitor learners’ progress in the course while providing support for instructors and other contractual staff.
• Ensure stakeholders are fulfilling their role’s responsibilities and course technology is functioning appropriately. 
• Create a friendly, professional learning environment by troubleshooting learner needs and responding to all inquiries in a timely, professional manner.

-Admissions Process:

• Contribute to a successful admissions process, including application setup, monitoring applicant pipelines, responding to Zendesk inquiries, and participating in marketing initiatives.
• Work collaboratively with the Senior Program Manager on Q&A sessions and applicant support to ensure strong enrollment.

-Team Leadership and Development:

• Manage and provide guidance to a small team of 1-2 Operations Analysts.
• Foster a collaborative and innovative team culture, encouraging continuous learning and development.
• Provide ongoing feedback, career development, and mentorship to team members.

-Client Relationship Management:

• Support the Senior Program Manager in cultivating and strengthening relationships with clients, ensuring their unique needs are met.
• Collaborate with the Senior Program Manager to address client concerns and identify opportunities for program enhancements.

-Cross-functional Collaboration:

• Collaborate with various teams, including Business Operations, Curriculum, Professional Development, Account Management, and others, to ensure coordinated program execution.
• Provide input to drive improvements in the overall training program ecosystem.

-Strategic Insight and Reporting:

• Contribute to the analysis of program performance metrics and provide insights to senior leadership.
• Assist in reporting on program developments, successes, and challenges, contributing to data-driven decision-making processes.

-Continuous Improvement:

• Identify opportunities for process optimization and innovation, driving continuous improvement in program delivery and experience.
• Implement best practices and lessons learned from previous programs to enhance overall effectiveness.

Where You Are and Expected Time Commitment:

• This role is fully remote and is for candidates based in Jordan. Working hours should be compatible with Jordan's timezone and overlap with the Eastern Time time zone.
• Given the nature of adult learners, occasional work on Saturdays is required. Compensatory time off is provided for this work.

Your Expertise:

• 3-6 years full-time professional experience in project or program management, ideally in an educational or training institution
• BA degree preferred; Master’s degree a plus
• Experience managing cross-functional, high-impact projects with multiple stakeholders
• Exceptional written and verbal communication skills with large audiences and varying levels of English language proficiency 
• Strong work ethic and the ability to work well under pressure and with minimal supervision
• Proactive approach, high attention to detail, and a quick learner
• Passionate about educational outcomes and the success of both learners, contractors, and staff
• Strong customer service ethic, with experience supporting relationships with both individuals and customers/clients; exceptional interpersonal savvy and ability to lead with empathy
• Familiarity with Google Suite and MS Office Suite, especially Powerpoint and Excel
• Familiarity with Slack and Zoom strongly preferred
• Experience and poise facilitating live sessions with large audiences preferred
• Ability to hold self and others accountable for high standards of performance
• Direct supervisory or managerial experience preferred
• English language proficiency
• Arabic language proficiency

The compensation range for this position is specific to location and takes into account the wide range of factors that are considered in making compensation decisions. These factors include (but are not limited to) location, experience, education and skill sets.  A reasonable estimate of the current range is $20,000 - $25,000 USD annually.

Correlation One’s Commitment 

Correlation One is proud to be an Equal Opportunity Employer and is committed to providing equal opportunity for all employees and applicants. Correlation One provides a work environment free of discrimination and harassment. Employment decisions at Correlation One are based solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. We encourage applicants to bring their unique skills, experiences, and outlook to our work environment. 

Correlation One is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Correlation One strives to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].