Program Manager

CORRELATION ONE

Correlation One is an education technology company building the workforce development platform of the future. 

We close skill gaps for enterprises, governments and individuals, while empowering disenfranchised segments of the workforce. By providing training-to-job programs that are 100% free for learners, we eliminate traditional barriers to opportunities. We are committed to helping enterprises like Amazon, Walmart, Prudential, Citadel, Colgate, Johnson & Johnson, Target, Merck and others reskill their workforces to prepare them for the jobs of tomorrow. We build community-oriented, jobs-first learning experiences that offer a human touch and leverage technology to create best-in-class outcomes for everyone. 

Each program is taught by industry leaders and experts, professors and teaching assistants, delivered virtually to cohort-based learning communities. We currently run over 12 types of programs for 12,000+ learners each year in 10+ countries, and we plan to grow 5-10x in the next two years. 

Correlation One is proud to be ranked #6 in LinkedIn's Top Startups 2022 list and a Fast Company’s World Changing Idea winner. Join us as we build the workplace development platform of the future! 

Your Impact:

As a Program Manager (PM) at Correlation One, you will contribute to the success of our live, online training programs by managing key aspects of program delivery and supporting the Program Operations team in strategic initiatives. You will play a crucial role in the preparation, launch, and ongoing management of training programs, ensuring effective collaboration across teams and exceptional customer service. 

The ideal candidate is an excellent project and program manager and is able to execute simultaneous competing deadlines and tasks involving multiple stakeholders. This role will support the preparation and launch of Correlation One training programs, including application setup and management, instructional staff hiring, cross-functional team collaboration, and client communication. 

Reporting to a Senior Program Manager, this position requires a motivated individual with program management experience. A successful PM is a quick learner with a strong work ethic who takes initiative and is able to navigate ambiguity productively and patiently. They have an interest in changing lives through education and a desire to work on larger and/or different programs as we continue to scale. Correlation One is a company where creativity, initiative, collaboration, and communication are valued. 

Key Responsibilities:

-Program Management

• Assist in the preparation and launch of training programs, handling application setup, client communications, and managing instructional staff hiring processes.
• Oversee multiple programs simultaneously, managing project timelines and ensuring seamless execution.
• Support the Senior Operations Team in developing and implementing strategic initiatives to enhance program impact, experience, and scalability.
• Facilitate a successful admissions process, which includes application setup and launch, applicant pipeline monitoring and reporting, and marketing initiatives, Q&A sessions, and/or any necessary applicant support to ensure strong enrollment. 
• Manage the instructional contractor screening, review, and hiring processes for Teaching Assistants and Lead Instructors. 
• Manage the live, online training programs (typically 12-20 weeks in length), ensuring learners, teaching assistants, instructors, and other stakeholders engage and benefit from the program.
• Monitor learners’ progress in the course while providing support for instructors and other contractual staff.
• Ensure stakeholders are fulfilling their role’s responsibilities and course technology is functioning appropriately. 
• Create a friendly, professional learning environment by troubleshooting learner needs and responding to all inquiries in a timely, professional manner.

-Admissions Process:

• Contribute to a successful admissions process, including application setup, monitoring applicant pipelines, responding to Zendesk inquiries, and participating in marketing initiatives.
• Work collaboratively with the Senior Program Manager on Q&A sessions and applicant support to ensure strong enrollment.

-Team Leadership and Development:

• Manage and provide guidance to a small team of 1-2 Operations Analysts.
• Foster a collaborative and innovative team culture, encouraging continuous learning and development.
• Provide ongoing feedback, career development, and mentorship to team members.

-Client Relationship Management:

• Support the Senior Program Manager in cultivating and strengthening relationships with clients, ensuring their unique needs are met.
• Collaborate with the Senior Program Manager to address client concerns and identify opportunities for program enhancements.

-Cross-functional Collaboration:

• Collaborate with various teams, including Business Operations, Curriculum, Professional Development, Account Management, and others, to ensure coordinated program execution.
• Provide input to drive improvements in the overall training program ecosystem.

-Strategic Insight and Reporting:

• Contribute to the analysis of program performance metrics and provide insights to senior leadership.
• Assist in reporting on program developments, successes, and challenges, contributing to data-driven decision-making processes.

-Continuous Improvement:

• Identify opportunities for process optimization and innovation, driving continuous improvement in program delivery and experience.
• Implement best practices and lessons learned from previous programs to enhance overall effectiveness.

Time Commitment:

• While we provide a lot of flexibility as a remote-first organization, and given the general needs of the training operations team, the guide for working hours align to the East Coast (Monday - Friday, 9AM - 6PM ET)
• Given the nature of adult learners, occasional work on Saturdays is required. Compensatory time off is provided for this work.

Your Expertise:

• Bachelor's degree preferred; Master’s degree in a relevant field is a plus.
• 3-5 years of experience in program management, with at least 1 directly in an educational or training institution.
• Experience leading and managing teams, demonstrating autonomy and success.
• Proficient in Google Suite, MS Office Suite, Slack, and Zoom.
• Experience with Data analysis, CRM or Salesforce, and other education-related software is a plus.

The compensation range for this position is specific to location and takes into account the wide range of factors that are considered in making compensation decisions. These factors include (but are not limited to) location, experience, education and skill sets.

Correlation One’s Commitment 

Correlation One is proud to be an Equal Opportunity Employer and is committed to providing equal opportunity for all employees and applicants. Correlation One provides a work environment free of discrimination and harassment. Employment decisions at Correlation One are based solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. We encourage applicants to bring their unique skills, experiences, and outlook to our work environment. 

Correlation One is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Correlation One strives to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].