What you’ll do
Our Business Practices Program Managers are focused on solving GTM’s deal lifecycle challenges to create scalable and efficient deal policies and processes in support of commercial activities. We are looking for a self-starter who has demonstrated success dealing with ambiguous global-scale programs, with multi-layered stakeholder management and significant cross-functional team engagement. The ideal candidate will: (1) have worked in a hypergrowth technology/GTM org or comes from a strategic consulting background, (2) has superior communication skills to work across senior stakeholders across different functions, and (3) thrives when solving complex problems with limited oversight & incomplete data.
Responsibilities
- Be accountable for building and driving large-scale deal lifecycle transformation program changes end-to-end (e.g. deal approval processes), and be directly responsible for marshaling the cross-functional support and resources needed to accomplish your goals
- Manage directly (or coordinate) the ‘full-stack’ of change management activities across stakeholder engagement and creating champions, messaging/communication planning, support and enablement
- Develop strong collaborative relationships with key stakeholders across Stripe across levels and functions
- Work cross-functionally to identify deal lifecycle improvement opportunities for the GTM teams spanning strategy, people, policy, process, and/or technology
- Develop program standards (center of excellence), providing guidance, consulting, and coaching to peers and others on partner teams
- Seamlessly prioritize among various projects and synthesize data to guide/support strategy and decision
- Make exec level recommendations and drive decisions, where necessary
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- A strong track record of delivering global, complex enterprise deal lifecycle/commercial transformation programs with multiple constituents in a changing, ambiguous environment end-to-end
- Experience with deal management processes, deal approval matrixes, and commercial agreements
- 7+ years of experience in program management, business operations, management consulting or a related discipline
- Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment.
- The ability to diagnose, simplify and structure problems and solutions while having command of “the details”
- Enthusiastic “roll up your sleeves” mentality
- Excellent analytical, presentation, and communication experience, influencing across all levels from front lines to executive stakeholders. You set a high-bar in terms of communication effectiveness
Preferred qualifications
- Comfort operating with incomplete data and adapting / re-prioritizing activities as business needs change
- Deep problem solving and analysis experience (solving business problems - commercial, operational, financial) in a sales-oriented environment
- A growth mindset and innate curiosity where every interaction is an opportunity to learn and improve (yourself, and those around you)
- You demonstrate leadership qualities throughout your work – taking ownership of challenges, selflessly supporting your colleagues, and setting the standard for quality in your deliverables
- Prior experience with Salesforce, CPQ, Deal Approval, Contract Lifecycle Management tools
- Prior experience with payments and/or SaaS
- Comfort with SQL and/or Google Sheet for analyzing large datasets
