We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
Overview
About the Role - As a member of the Ads Program Management team, you will own a portfolio of projects and programs that unlock value for Instacart and our Brand Partners.
About the Team - The Ads Program Management team empowers Brand Partnerships, Cross-functional teams, and Advertisers by enabling central visibility, prioritization, organization, and accountability for the opportunities that are most impactful to our Advertising Business.
The Ads Program Management team’s mission is to drive value for the Brand Partnerships org by:
- Serving as the glue between Brand Partnerships & our cross-functional teams to ensure our overall efforts are intentional, focused, and achieving results
- Supporting the creation, improvement, and management of key Brand Partnerships programs by establishing best in class frameworks and processes that are repeatable, flexible, and drive efficiency
- Unlocking net new advertising opportunities by prioritizing and managing the execution of pilots, projects, and programs that drive significant impact for the business
About the Job
As a member of the Ads Program Management team, you will own a portfolio of projects and programs that unlock value for Instacart and our Brand Partners. Day to day responsibilities include:
Program & project management
- Full cycle project management inclusive of scoping and discovery, solutioning, gathering of business requirements, developing of project plan and documentation as well as supporting cross-functional work streams to ensure success of key business objectives
- Create and manage comprehensive project plans that outline key milestones to support the expansion while holding key stakeholders accountable to achieve these milestones
- Risk identification, dependency tracking, issue identification and change management on projects.
- Maintain project reporting & communications to reflect clear and accurate line of sight to progression towards project objectives across all stakeholders.
- Serving as the voice of our Sales and our Advertisers internally by driving accountability towards deliverables that are critical to their success
- Drive the coordinated management of large, complex programs over a finite period of time in order to achieve specific business goals.
Communication & organizational skills
- Represent proposed strategies to multiple stakeholders including, but not limited to account leadership and BP stakeholders
- Establish and leverage clear communication channels & expectations within project teams
- Clearly communicate risks & blockers escalating as appropriate to ensure business objectives & agreed upon timelines are met
- Understand and document complex business processes to create transparency
- Maintain project and program reporting to reflect clear and accurate line of sight to progression towards project objectives across all stakeholders
- Maintain organized documentation for projects and programs within your portfolio
Cross-functional collaboration & leadership
- Ability to work cross-functionally with many teams and multi-tasks with a sense of urgency
- Identifying and pulling together cross-functional teams necessary to successfully launch projects & programs
- Work with cross-functional stakeholders to understand key pain points and opportunities when brought into a project or program
Strategic Thinking & Problem Solving
- Partner with sales and other business teams to identify and solve problems with scalable iterative solutions
- Prioritize projects that will add value and/or reduce friction for advertisers and our Sales team
- Proactively identify project risks/ blockers and organize mitigation plan to solve prior to project impact
- Manage and balance the prioritization of projects & programs
About You
Minimum Qualifications
- 3-5 years of program management or project management experience in a fast-paced environment
- Highly effective written and verbal communication skills
- Excellent attention to detail, follow-through, and resourcefulness
- Ability to connect the dots across yours and other programs in order to see around corners and anticipate risks and opportunities
- An interest in working in a fast-growing, fast-paced environment with changing responsibilities, and a willingness to lend a helping hand wherever it’s needed
- Excellent relationship-building skills - able to work with a broad range of internal stakeholders spanning different departments
- You have excellent problem-solving skills and are solution-oriented
- You're not afraid to engage directly with complex issues.
- You find motivation in creating order from chaos and facilitating collaboration across teams to drive business success.
- You have empathy for those you work with
- You're adept at independently managing multiple projects or programs, prioritizing effectively amidst various demands.
- You excel at cross-functional collaboration with teams of differing priorities
- You communicate effectively with diverse stakeholders across all levels of seniority.
Preferred Qualifications
- Experience in advertising, CPG, and/or retail
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