ABOUT THE ROLE
The Program Analyst is responsible for researching, scheduling, analyzing, and delivering data and reports on time via working with internal teams and clients, while supporting projects of moderate complexity simultaneously.
ROLES & RESPONSIBILITIES
- Execute procedures to meet internal/external Service Level Agreements with high quality and throughput
- Train, certify, and adhere to standard operating procedures and business policies
- Execute data entry via databases
- Develop and recommend solutions for process improvements, in addition to supporting implementation of new processes and programs
- Work with clients to complete day to day business-as-usual activities
- Support on-call rotations or off-shift availability, as required
- Perform quality checks to ensure data integrity for clients and downstream systems
- Respond to client inquiries via Change Requests, Salesforce tickets, and/or Client Service Representatives
- Assist Process/Team Lead with creation of and data gathering for key performance indicators & metrics
- Assist Process Lead/Team with user acceptance testing for new software releases
- Flexibility, Able to accommodate longer shifts on Monday’s
- Other duties as assigned
SKILLS REQUIRED
- Must be able to work United States EST day shift / India IST night shift
- Fluency in English - both written & verbal
- Ability to interact with clients via email and/or telephone call
- Graduate degree and 2+ years of equivalent work experience
- Proven record of delivering quality results on time with high attention to detail
- Proven data entry skills and experience
- Uses logic to analyze data and capability to draw conclusions and convey results
- Effective writing, grammatical, organizational, analytical, and communication skills
- Proficient with use of Google Tools (Docs, Sheets, Slides) and Microsoft Suite
- Strong interpersonal skills and the ability to work effectively with others
- Basic knowledge of US TV networks, channels, and programming (e.g. shows, news, and sports)
- Must be able to work accurately under deadlines and willing to work outside regular business hours, as required
ABOUT NIELSEN
Nielsen shapes the world’s media and content as a global leader in audience measurement, data and analytics. Through our understanding of people and their behaviors across all channels and platforms, we empower our clients with independent and actionable intelligence so they can connect and engage with their audiences—now and into the future.
An S&P 500 company, Nielsen (NYSE: NLSN) operates around the world in more than 55 countries. Learn more at www.nielsen.com or www.nielsen.com/investors and connect with us on social media.
From time to time, Nielsen may use its website and social media outlets as channels of distribution of material company information. Financial and other material information regarding the company is routinely posted and accessible on our website at https://www.nielsen.com/investors, and our social media accounts: Twitter at https://twitter.com/Nielsen, LinkedIn at https://www.linkedin.com/company/nielsen/, Facebook at https://www.facebook.com/Nielsen/ and Instagram at https://www.instagram.com/lifeatnielsen/.
