About Us
Sophos is a worldwide leader and innovator of advanced cybersecurity solutions, including Managed Detection and Response (MDR) and incident response services and a broad portfolio of endpoint, network, email, and cloud security technologies that help organizations defeat cyberattacks. As one of the largest pure-play cybersecurity providers, Sophos defends more than 500,000 organizations and more than 100 million users globally from active adversaries, ransomware, phishing, malware, and more. Sophos’ services and products connect through its cloud-based Sophos Central management console and are powered by Sophos X-Ops, the company’s cross-domain threat intelligence unit. Sophos X-Ops intelligence optimizes the entire Sophos Adaptive Cybersecurity Ecosystem, which includes a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity and information technology vendors. Sophos provides cybersecurity-as-a-service to organizations needing fully managed, turnkey security solutions. Customers can also manage their cybersecurity directly with Sophos’ security operations platform or use a hybrid approach by supplementing their in-house teams with Sophos’ services, including threat hunting and remediation. Sophos sells through reseller partners and managed service providers (MSPs) worldwide. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.
Role Summary
As a Professional Services Engineer, your primary responsibility will be to provide revenue-generating, high-quality technical services to Sophos partners and customers. You will engage on large or complex engagements to architect and deliver Sophos solutions tailored to meet the customer’s unique security and environmental requirements.
What You Will Do
- Identifying customer needs by probing to fully understand business and technical requirements.
- Create and action a plan to deploy Sophos products to all machines in the customer environment.
- Authoring Statements of Works and other technical documents as required.
- Preparing, maintaining, and submitting activity/progress reports and time recording/management reports in accordance with published procedures.
- Learn and utilize specific Sophos deployment tools and techniques as part of the installation plan.
- Acting as a Sophos "ambassador" to the customer and delivering a strong customer service focus with a commitment to excellence and the desire to delight customers.
- Addressing customer questions in a comprehensive manner to ensure customer satisfaction.
- Supporting the sales process, where appropriate, by offering technical knowledge
- Providing feedback to Product Development to enhance Sophos products.
- Set-up, installation, and configuration of Sophos products.
- Own and resolve all technical problems preventing the installation of Sophos products on supported platforms.
- Migrations, health checks, remediation of customer issues as a secondary focus
- Authoring custom scripts, and contributing to other development work as required
- Maintain accurate records of customer interactions.
- Designing and delivering customer training classes for Sophos products
What You Will Bring
- 3 - 5 years of technical consulting or equivalent experience.
- Experience working to project/deliverable deadlines.
- Experience with network diagnostic tools including gathering and troubleshooting network issues using packet captures.
- Experience with FW configurations including Network Address Translations and formats of firewall rule types.
- Experience with TCP/IP routing and switching including datacenter and WAN topologies.
- Configuring and troubleshooting VPN tunnels including IPSEC, SSL and L2TP
- Experience with directory services (LDAP, Active Directory).
- The ability to occasionally travel to customer sites within the Americas.
Desirable
- Enterprise implementation experience with OSPF/BGP.
- Experience with authentication protocols (Kerberos, NTLM).
- Experience configuring and managing Cisco network devices in a production environment.
- Experience with configuration of Linux based networking security appliances.
- Experience configuring email routing and web filtering technologies.
- Experience working with certificates in the context of web filtering deployments.
- Experience with web site hosting and applications (Apache, IIS).
- Experience developing visual representations of networks using interviews and networking device configurations.
- Experience with AWS and Azure cloud environments.
- Multilingual with English and Spanish.
In Canada, the base salary for this role ranges from $87,000 to $145,000. In addition to the base salary, there's a component for target sales commissions alongside a comprehensive benefits package. A candidate’s specific pay within this range will depend on a variety of factors, including job-related skills, training, location, experience, relevant education, certifications, and other business and organizational needs.
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Ready to Join Us?
At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.
What's Great About Sophos?
· Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. Please refer to the location details in our job postings for further information.
· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
· Employee-led diversity and inclusion networks that build community and provide education and advocacy
· Annual charity and fundraising initiatives and volunteer days for employees to support local communities
· Global employee sustainability initiatives to reduce our environmental footprint
· Global fitness and trivia competitions to keep our bodies and minds sharp
· Global wellbeing days for employees to relax and recharge
· Monthly wellbeing webinars and training to support employee health and wellbeing
Our Commitment To You
We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.
Data Protection
If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. If you have any questions about Sophos’ data protection practices, please contact
[email protected].
