Jamf is hiring a

Professional Services Engineer II

Remote

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace. We take pride in helping tens of thousands of customers around the globe succeed with Apple.

 

Jamf offers remote, in-office, and hybrid roles. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.

 

 

This position is based in the United Kingdom. We are only able to accept applications for those based in the United Kingdom or have sponsorship to live and work in the United Kingdom. 

 

 

What you’ll do at Jamf:

 

At Jamf, we empower people to be their best selves and do their best work. 

The Professional Services Engineer II is responsible for delivering services and support to customers related to the implementation and integration of Jamf products and related technologies.

The primary responsibility of this position is to gain user adoption and create customer loyalty by assisting with implementation, workflow enhancements, integrations, and other custom solutions. This individual delivers remote and on-site customer services. The Professional Services Engineer II focuses on users wishing to fully utilise or extend Jamf product features, organizations with complex needs, and implementations requiring custom services.

The Professional Services Engineer II provides first-hand assistance to end-users and is responsible for day-to-day interactions with customers during all phases of the customer lifecycle.

 

 

What you can expect to do in this role:

  • Create user adoption and customer loyalty by performing services including: installation, configuration, integrations, workflow enhancements, and training of Jamf’s products in accordance with current Jamf procedures.
  • Assist with the migration of data from an on-premise installation to Premium cloud environment as needed.
  • Achieve an average customer satisfaction score of 4.5 or higher.
  • Maintain an advanced level of knowledge of Jamf products, Apple products, and related technologies as measured by certifications and Jamf training completion.
  • Apply troubleshooting and problem-solving skills to ensure successful implementation and sustainability for client environments.
  • Build and develop effective solutions for technical and organisational customer challenges as outlined within standard or custom statements of work.
  • Perform administration activities such as timecard entry, expense reporting, and case management in compliance with Jamf internal standards.
  • Contribute to and maintain departmental and organisational documentation.
  • Provide feedback to other Jamf teams including documenting feature requests and assisting in product issue resolution process.
  • Continuously expand knowledge in present areas of responsibility (i.e., self-education, attend ongoing educational programs, complete online training).
  • Provide mentoring, support, and enablement training to teammates and partners as needed or assigned.
  • Act as a project lead for internal projects and departmental initiatives as assigned by management.
  • Represent Jamf as a product expert within the Jamf and Apple communities.
  • When assigned to an account as the primary product specialist, establish a relationship and manage customer needs as well as deliver services.
  • Other duties and special projects as assigned.

 

What are we looking for:

  • Working proficiency in English language.
  • Minimum of 3 years of experience providing iOS and macOS related technical support or training to end-users. 
  • Minimum of 3 years of experience as administrator for Jamf products and peripheral technologies. 
  • 3 years or more of server platform experience – Windows and Linux.
  • Ability to write and deploy scripts in Bash, Python, or Swift.
  • Strong understanding of remote access technologies such as VPN, Conditional Access, Proxies, Firewalls, and Zero Trust Network Access. 
  • Familiarity of Jamf Product Portfolio.
  • Ability to adapt and solve challenges quickly and efficiently.
  • Excellent presentation skills in small and large group settings to both technical and non-technical audiences in onsite and remote environments.
  • Ability to work independently and as part of a team.
  • Self-starter, energetic, and highly motivated.
  • #LI-Remote

 

Education & Certifications:

  • 4 year / Bachelors degree (Preferred).
  • A combination of relevant experience and education may be considered.
  • Jamf’s Associate, Tech, and Admin, and Expert level certifications (Preferred).

 

How we help you reach your best potential:

  • Named a 2024 Best Companies to Work For by U.S. News
  • Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
  • Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
  • Named a 2023 Best Workplaces for Women™ by Great Place to Work® and Fortune Magazine
  • We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!
  • You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world.
  • We put people over profits – which is why our customers keep coming back to us.
  • 22 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
  • Over 100,000 Jamf Nation users, the largest online IT community in the world

What is a Jamf?
You go above and beyond for others, are willing to help, and support the team around you. You value and learn from different perspectives. You are curious and resourceful, a problem-solver, self-driven and constantly improving. You are excited to try new things, explore new ideas, and seek new opportunities. You care about inclusion and diversity, social responsibility, and are someone who just wants to do the right thing.

What does Jamf do?
Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users. Jamf’s purpose is to simplify work by helping organizations manage and secure an Apple experience that end-users love and organizations trust.

 

We are free-thinkers, can-doers and problem crushers with a passion for helping customers empower their workforce to focus on their jobs, not the hassles of managing technology – freeing nurses to care, teachers to teach and businesses to thrive. We have over 2,500 employees worldwide who are encouraged to bring their whole selves to work each and every day.

 

Get social with us and follow the conversation at #OneJamf

 

Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at [email protected] 

 

Apply for this job

Please mention you found this job on AI Jobs. It helps us get more startups to hire on our site. Thanks and good luck!

Get hired quicker

Be the first to apply. Receive an email whenever similar jobs are posted.

Ace your job interview

Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.

Engineer Q&A's
Report this job
Apply for this job