Professional Services Consultant

Job Responsibilities:  

• Consult and serve Xplor Growth Built-For-You (BFY) Customers on their marketing automations  

• Deliver excellent quality customer service to BFY customers by proactively consulting them on their customer journey communications 

• Deliver best in class services in the boutique fitness industry to drive BFY customer satisfaction, product/service adoption, and month over month retention 

• Support in building a consultative high-touch product by incorporating automated ways to deliver marketing consulting at scale 

• Efficient and timely launch and implementation of services with a high level of accountability 

• Follow Standard Operating Procedures for delivery of services to Xplor BFY customers 

• Has a blend of SaaS and consulting knowledge and can apply that background to evolution of BFY 

• Proactively address client needs and improve quality, reliability, and repeatability of BFY services 

• Deliver consistent, efficient and effective work without sacrificing customer service in a remote fast- paced environment 

• Meet and exceed quarterly objectives and key results tied to growth, NPS, and churn for the BFY Customers 

Requirements: 

• Experience with marketing automation strategy and execution  

• True love for customers and helping people 

• Extensive experience in implementation, delivery, creation and development of service deliverables using various Xplor technologies or  other software platforms  

• Ability to support Head of Professional Services in a remote setting 

• Ability to execute strategic vision and to implement best practice processes  

• Exceptional communication skills, both verbal and written; with self-awareness and strong client-facing presence to be able to effectively communicate to clients. 

• Highly ethical, ability to demonstrate empathy, humility, motivation and listening skills 

• Passion for fitness, health, and wellness, our vision, and the customer problems we are solving 

• Marketing Guru with ear to the ground on the latest digital marketing trends and tactics 

• Bachelor's Degree or equivalent work experience 

• 1+ year marketing automation experience 

• 1+ year of fitness industry or related experience preferred 

• 2+ years of experience working in Consulting, Professional Service, or related function 

All your information will be kept confidential according to EEO guidelines.

More about us 

Xplor Technologies is a global platform integrating SaaS solutions, embedded payments, and Commerce Accelerating Technologies to help businesses succeed. Xplor provides enterprise-grade SaaS solutions for businesses in “everyday life” verticals: Childcare & Education; Fitness & Wellbeing, Field Services and Personal Services – and a global cloud-based payment processing platform.

Xplor Technologies serves over 78,000 customers that processed over $36 billion in payments, operating across 20 markets in 2022. 

Good to know

To be considered for employment, you must be legally authorized to work in the location (country) you're applying for. Xplor does not sponsor visas, either at the time of hire or at any later time. 

We kindly ask you to apply through our careers portal or external job boards only. Please don't send your application via email.

To learn more about us and our products, please visit www.xplortechnologies.com/us/careers. 

We also invite you to check out our Candidate FAQs for more information about our recruitment process www.xplortechnologies.com/us/recruitment-faqs.

Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community. 

All Information will be kept confidential according to EEO guidelines. 

Xplor is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Xplor will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us via [email protected]. 

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.