Professional Services Consultant

The Professional Services team’s mission is to accelerate the time to value for our Pendo users. We are a team of creative individuals passionate about delivering value for our customers while sharing best practices. We aim to exceed our customers’ expectations in every engagement while positively influencing their business outcomes. The Consultant plays a crucial role in making this happen. They work closely with all account team members to ensure that our customers enjoy a smooth and robust experience from the beginning to the end of their implementation of Pendo.

Pendo Consultants work on all products and partner with CSMs, TAMs, ADs, and others to make the customer successful.

Role Responsibilities 

• Collaborate with Pendo customers to accelerate their onboarding process by understanding their purchases, unique business goals, and targeted timelines.
• Ensure projects are delivered with high quality and on schedule while identifying bottlenecks and bringing them to leadership's attention.
• Share best practices for analyzing product usage, delivering in-app guidance, and leveraging the Pendo platform.
• Be operationally oriented and self-driven to complete engagements and keep customers driving towards value in their first 60 days of Pendo usage.
• Create strong customer relationships at varying levels of persona and customer segments, including large Enterprise customers.
• Create strong internal relationships to drive value and mitigate potential risk.
• Be an internal advocate for product needs and customer needs.  
• Stay current with all of Pendo’s product releases and GTM strategies.

Minimum Qualifications 

• Passion for helping customers realize value through implementation and consulting services
• 2+ years of technology implementation, management consulting, product management, or account management experience
• 4+ years in a customer-facing technical role, preferably with a SaaS B2B company
• Ability to learn technical concepts, translate them to business solutions, and deliver the result
•  Demonstrated ability to independently manage customer relationships and develop strategies to drive success with new technologies
• Experience working with large Enterprise customers

Preferred Qualifications 

• Basic CSS, HTML, or similar web technologies
• Self-starter who seeks challenging assignments
• 4-year degree preferred

Pendo Description:

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success.  Our mission is to improve society's experience with software.

Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun.

EEOC

We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility

Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: [email protected]. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Compensation

Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.

The expected base salary range for this role in the following locations is: 

New York City, NY - $88,200 - $110,300

Raleigh, NC - $84,000 - $105,000

Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.