Primary Function of Position
The Professional Education Manager will report directly to the Customer Training Manager for their region. This training professional will collaborate cross-functionally with sales, marketing, and engineering to deliver high impact training for da Vinci® surgeons from a variety of surgical specialties. The Professional Education Manager will be actively involved in the continuous improvement and development of customer training programs.
Essential Job Duties (Specific responsibilities and tasks an individual would be expected to perform in the role. Additional job duties may be determined by functional people manager)
Roles and Responsibilities:
- Lead one or more clinical verticals to develop surgeon led training programs for surgeons and staff
- Identify high volume users and opinion leaders who have the potential to host courses as a Teacher KOL
- Vet and onboard Teacher KOLs based on capacity, personality, and willingness to be coached
- Provide feedback to existing Teacher KOLs on delivery, presentation, and lab execution
- Participate in discussions with marketing counterparts on Teacher KOL selection, society partnership, forecasting and course planning
- Work with commercial counterparts to create strategy and drive adoption within assigned verticals
- Ensure that courses are utilized effectively in order to support training and sales strategies
- Create and revise course agendas and obtain regulatory approval
- Work with their next-level manager to use data in order to forecast appropriate course mixes within assigned clinical verticals
- Work with Customer Training Support and Customer Training Managers to coordinate events in labs nationwide in alignment with forecast
- Attend surgical society events to build relationships with Key Opinion Leaders, high-volume surgeons, and administrators
- Aid in development and evaluation of alternate training modalities as necessary
- Liaise with other medical device companies to provide enhanced support and material for Intuitive Surgeon-Led courses
- Conduct technology training programs for surgical teams, residents and fellows at designated training centers and remote centers as needed
- Work with Customer Training team in a creative, dependable, and flexible manner to improve existing training programs
- Create and run reports on Salesforce.com and Tableau to identify trends and opportunities within assigned clinical vertical
- Provide 4 or more Technical Trainings per quarter, if needed
- Provide occasional support of the da Vinci® System in a hospital operating room
- Develop competency in the following:
- da Vinci® System Technology
- da Vinci® System applications
- OR Efficiency
- Training Pathway process
- Training/coaching techniques/methodologies
- Clinical competency in assigned vertical
Required Skills and Experience
- Minimum 6+ years of experience including 3+ years of Training / Professional Education experience
- Minimum Bachelor’s degree required preferably in Clinical or Health Sciences, Healthcare Management, Engineering, Business Administration, Communications or Education
- High capacity and excellent problem-solving skills
- Solid organizational skills and ability to operate independently
- Professional work ethic
- Excellent oral and written communication skills in English and Japanese
- Strong interpersonal skills
- Knowledge of adult learning principles preferred
- Medical-device experience preferred
- Ability to travel up to 50%
退役軍人の地位、障がいの有無、遺伝情報、連邦・州・地域の適用法で保護されているその他地位に関係なく、すべての適格な応募者および従業員に均等に雇用機会を提供し、かつあらゆる種類の差別や嫌がらせを禁止します。
当社は、雇用機会均等法に従い、逮捕歴や犯罪歴のある適格な応募者の雇用を検討します。
