We are looking for a Senior Chatbot Technical Lead for Flash who will own the development and design of our chatbot application supporting Western Digital employees across multiple business domains.
As the Technical Lead, you will be responsible to manage the Chabot platform, maintain the relationship with the vendors, be responsible for the technical health, performance, and development of the chatbot, The lead should have excellent analytical, problem-solving skills, and user experience oriented. Have a passion for technology and learning.
- Bachelor s Degree in Computer Science, Information Technology, or equivalent professional experience
- 10+ years’ work experience as software engineer
- 3-5 years of experience in building chat bots
- Experience working with APIs
- Experience in software development life cycle
- Experience in working in Agile/SCRUM teams
- Excellent communication skills
- Advanced writing and speaking English skills
- Passion for innovation
- Strong verbal and written communication skills
- Ability to achieve aggressive deadlines
- Ability to work in team environment
- Ability to work under pressure
All your information will be kept confidential according to EEO guidelines.
This position will be in Flash
Key Responsibilities
- Defining, planning, and executing product roadmap
- Develop the Integration layer and APIs to support integration with 3rd Party Services
- Solve customer challenges using Text UI that enables the ability to deliver personalized and contextual information in real-time
- Design end-to-end conversational interactions, including what can go wrong, and how
- Understanding user intent and following all the conversational rules (branching, interruptions, resolution flows, error messages, etc)
- Work closely with the team, PM, end users and other support engineers to deliver high quality products, with flexible and scalable architecture.
- Maintain close relationships with the vendors.
- Collaborating with the broader team on technical decisions
- Work with Technical Project Manager to escalate any technical hurdles
- Deliver complete end to end solution
- Track and share bot KPIs
