We are looking for highly motivated engineers with system mindsets and a passion for user experience to join the Productization Engineering team. Productization Engineering is a unique team within the Engineering department with a mission to bring a customer mindset to the detailed technical work being done on a daily basis. We are looking for individuals who are interested in system level product challenges and who enjoy cross-departmental thinking and problem solving. Qualified candidates for this role will find themselves working at the intersection of engineering, operations engineering, operations, product, and customer support teams; extraordinary communication skills are a must. Ideal candidates will exhibit exceptional system thinking and troubleshooting skills, combined with solid fundamental technical skills that demonstrate an understanding of mechanical, electrical, and software engineering.

What will you own?

• Drive the productization process for product lines, ensuring a smooth transition from development to production and customer deployment.
• Champion a customer-centric approach in development activities, focusing on usability, reliability, and supportability.
• Ensure design for serviceability (DFS) is integrated into the productization process.
• Develop processes for product documentation, including installation guides, troubleshooting manuals, and knowledge base articles, in collaboration with technical documentation and customer support teams.
• Act as a key technical resource during product launch and rollout, providing escalation support and resolving complex issues.
• Analyze field data and customer feedback to identify product improvement opportunities and drive corrective actions.
• Manage the design, prototyping, and release of product updates and spare parts, ensuring successful rollout to customers.
• Work collaboratively with different teams to solve system issues.
• Perform other duties and responsibilities as assigned

Important Note:
Although we list out what we generally look for, we are very likely missing other attributes and skills that you have that could make you a great fit, but are not currently listed. Research has shown this especially applies to women and other marginalized groups, who tend to apply if they check 100% of every box, versus men who apply if they hit roughly 60%. The point we’re getting at, it doesn’t hurt to take a chance and apply!

What you have:

• Bachelor’s degree in engineering plus 2+ years of related experience
• Ability to handle multiple tasks in an extremely fast-paced engineering environment
• Hands-on experience working with and debugging systems that involve various mechanical, electrical, and software components
• A hands-on approach to solving problems
• An ability to quickly adapt and focus on new challenges
• Understanding of and personal experience with various manufacturing methods
• Great time management skills
• Technical troubleshooting mindset
• Strong verbal and written communication skills - can convey complex technical topics in simple terms across internal departments
• Experience writing technical troubleshooting documents
• Experience working with database tools (JIRA is a plus)
• Experience with change control systems (EPDM, Github, ERP and PLM systems) a plus
• Familiarity with 3D CAD (SolidWorks, Fusion360, Onshape, etc.)
• Ability to work independently and be self-directed
• Great interpersonal skills and ability to work with technical and operational teams
• Eagerness to take on new projects and responsibilities

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