Productivity & Continuous Improvement Manager

Productivity Leader (Black Belt in Lean Six Sigma (LSS) or Design for Six Sigma (DFSS) Certification Required)

The primary responsibility of the Productivity Leader is to strategize and execute LSS deployment within the business unit and show financial benefit in the form of cost and or revenue improvements. The productivity leader is a critical business partner to the senior leadership team and their staff. The successful candidate must be able to manage at all levels, from the executive suite to the floor and all layers in between. He/she must also be comfortable lending advice, influencing senior leaders, and giving direction at all levels and can roll up their sleeves when appropriate. Excellent verbal and written communication skills, a comprehensive knowledge and understanding of management and organizational principles and self-motivation are essential.

This position requires flexible work hours and travel and will have dotted line reporting line relationship to the Regional Head of Productivity.

The Productivity leader will be expected to successfully:

• Deploy/expand Lean Six Sigma within business unit. Grow belt deployment to: 30% / 10% / 1% respectively for yellow, green and black belts over a two-year period.
• Conduct training and provide coaching to belts in achieving certifications
• Perform assessments/discoveries utilizing analytical skills to find Lean Six Sigma opportunities
• Perform sound analytical studies in a less than perfect environment to achieve expectations
• Develop, manage and lead continuous process improvement strategies and initiatives
• Execute on Rapid Improvement events
• Identify and execute projects to advance businesses strategic goals and objectives as an individual contributor or teammate
• Introduce and sustain change across multiple cultures
• Develop and deploy internal controls and organizational metrics dashboards per regulations and/or business needs
• Design, improve and integrate Internal Process Plans for heavily regulated environments
• Design and present business requirements based on process knowledge for technology implementations
• Integrate process solutions across multiple business functions
• Support smart automation deployments and Agile process improvements
• Responsible for reporting on program status and metrics and active engagement with the Regional and Global Productivity teams and program enhancement activities

A qualified candidate for this position will possess the following

Education/Certification:

• Engineering or Related Bachelor’s Degree required
• LSS Certification: Six Sigma Black Belt and/or similar Lean Certifications from reputable program.

Experience

• Minimum of 6+ years in consulting and/or service industries
• Minimum 4+ years as a full-time BB and/with hands-on Lean expertise
• Participated in Enterprise level deployment
• Participated in and/or led at least 25 projects at GB/BB level
• Training, coaching, and scaling of LSS programs
• Background in technology/data industry strongly preferred

Proficiencies

• Demonstrated mastery of Operational Lean and Six Sigma tools and Lean concepts
• Advanced data analytics tools beyond basic Six Sigma tools (e.g. Minitab)
• Proficient in executive presentation, training, and coaching
• Technology savvy and experienced in improving software development, delivery, and support process improvement
• Experience in RPA/smart automation tools deployment and scaling
• Development of metrics and dashboards using data visualization tools (e.g. PowerBI, Tableau etc.)

This is a permanent home-based role in Costa Rica. No relocation available.

Culture at Experian

Our uniqueness is that we truly value yours.

Experian's culture, people, and environments are key differentiators. We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on!

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian Careers - Creating a better tomorrow together

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Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.