As a Troubleshooting Agent, you will be part of the Production Operations team, and will work to make sure all systems are operational.
This includes pro-active checks, as well as live troubleshooting.
Tasks:
- Follow processes, procedures and workflows and keep up to date with new updated procedures
- Work in different platforms that connect the product
- Set up new installed systems
- Keep up to date with all internal new product features and past week issues
- Capture knowledge from new issue resolution and share in the Knowledge Base
- Do pre-game checks and run test productions
- Work in different platforms that connect the product
- Troubleshoot live or non-live match issues
- Communicate with other teams actively when an issue occurs
- Escalation to other teams where necessary
- Follow up with other teams regarding the issues
- Excellent spoken and written English
- Familiarity with Ubuntu OS & working with SSH is a huge plus
- Autonomous; positive and analytical mindset; self-starter; a customer-oriented person
- Ability to clearly analyze and document data
Sportradar is an Equal Opportunity Employer. We are committed to encourage diversity within our teams. All qualified applicants will receive consideration without regard to among other things, your background, status, or personal preferences
