Role: Production Support Lead
Must have
· Strong troubleshooting and problem solving skills
· Strong business knowledge and ability to pick up application knowledge quickly
· Strong written, oral communication skills and able to manage user / vendor / customer
· Ability to easily adopt to any technology / environment
· 5 or more years’ production support experience across multiple technologies / platform as below:
· Bachelor’s degree or equivalent in computer science/engineering
· Experience in the Banking industry with 5+ years in Run-the-Bank (RTB) lead role with a proven track record.
· Customer Relations Management and Call Centre systems experience is an added requirement
· Strong conceptual and analytical skills – demonstrating outside-the-box problem solving skills
· Ability to work in a fast-paced, team-oriented environment with minimum direction and management oversight
· A strong and assertive communicator in speaking and writing
· Strong stakeholder management skills with main focus on continuous service improvement, consistent delivery and stability of production environment.
· Hands-on and strong knowledge of Windows Server NT/ UNIX/ Sybase/Oracle/SQL Server/Java / Middleware MQ / BMC/ Control-M
· Solid understanding of BAU support, incident, and problem management processes as well as escalation management across a diversified environment
Essential Technical Skill
· Customer Relations Management / Call Centre systems / Wealth Management.
· Oracle / SQL Server / Java / Middleware MQ / BMC / Control-M
· Windows Server NT/ UNIX / LINUX
All your information will be kept confidential according to EEO guidelines.
