Makpar is hiring a

Production Support Engineer

Full-Time
Remote
Makpar is looking for a Production Support Engineer to join our team

Role Specific Duties:

  • Be the first line of defense for production and test environment issues
  • Work collaboratively with the team to identify, manage, and resolve ongoing incidents
  • Troubleshoot and connect with appropriate teams to effectively triage issues impacting test and production environments
  • Understand system architecture, upstream, and downstream dependencies to enable effective participation in triage and restoration activities
  • Perform systems monitoring of applications within the IRS domain after service restoration and post patching, maintenance, and upgrades
  • Create necessary service tickets and ensure tickets are routed to the appropriate technical teams
  • Provide weekend support for various activities including patching, release deployments, security updates, and 3rd party updates
  • Keep up with info alerts, patching alerts, and delivery partners' activities
  • Update stakeholders to plan for upcoming maintenance as well as alert them about service issues and restoration
  • Manage and communicate about upcoming maintenance in the test environment on a daily basis
  • Liaise with various stakeholders to gain approval for alert communications, including confirmation before an all-clear communication
  • Work closely with testing and development teams to prepare for infrastructure updates, release readiness, and other activities (Patching, infrastructure, and release activities are Dinesh & Qaiser’s domain)
  • Submit Application Redirects tickets for planned maintenance after gaining approval from management
  • Participate in analysis and improvement of system performance
  • Host daily operational standup
  • Provide additional support to existing production support procedures and process improvements
  • Provide regular status reports to management on application status and other metrics
  • Collaborate with management to improve and customize reports related to production support
  • Plan and manage support for incident management tools and processes

Required Qualifications:

  • Bachelor's Degree in computer science, engineering, or related field
  • AWS Cloud certification
  • 3+ years of relevant IT work experience with cloud experience
  • Knowledge of Java and microservice development and deployments
  • Understanding of the business processes behind applications
  • Strong analytical, problem-solving, negotiation, task and project management, and organizational skills
  • Strong oral and written communication skills, including process documentation
  • Proficiency in Microsoft Office applications (Word, PowerPoint, Excel, and Project)
  • Proficiency in knowledge of computer systems, databases, and SharePoint
  • Knowledge of Splunk and AppDynamics

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