Experience Requirements
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1-3 years exp supporting a fast-paced department. Previous exp in a buying team preferred
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1+ years in supporting salespeople
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1+ years customer service management
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1+ years in project management
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4-year college degree preferred but not required
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Intermediate to advanced proficiency in Microsoft Suite, i.e., Word, Excel, PowerPoint, SharePoint. Exp with Oracle and Smartsheet a plus
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Experience in promotional/branded merchandise &/or international business a plus
Experience in product compliance and product quality / inspections a plus
Job Skills & Traits
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Career interest in Global Sourcing/Supply Chain Management and an aptitude for growth within the department
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Interest in product compliance and quality as part of the role will require the ability to arrange, track and report on testing and inspection results
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Possess outstanding customer service skills to work with both internal and external clients
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Must be a highly productive, self-starter with strong problem-solving skills
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Excellent project management skills including multi-tasking, prioritizing, excellent time management and organizational skills
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Ability to partner with account management team to support achievement of account objectives
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Positive team player with a proven ability to build strong relationships
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Ability to work in a high-pressure environment
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Excellent English language skills (written, verbal and interpersonal skills)
DUTIES & RESPONSIBILITIES
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Support EMEA Import team to include but not limited to:
- Placing, updating and Receiving Purchase Orders
- Order and project tracking
- Update Project Trackers
- Book, track and report on product testing and goods inspections
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Enrich sales orders and generate purchase orders in Oracle EBS
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Direct day to day order processes, including timelines, quality, proof approvals, shipping and tracking
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Manage order scope changes including updating PO’s, sending revised artwork and gaining Account Manager approval on changes
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Ensure orders are invoiced within 2 business days of order shipping
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Communicate timely order status to the EMEA Import Team, Account Manager, CSC, and client
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Proactively manage OOR and provide solutions to issues
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Inform Supervisor of any potential issues with orders, workload, and partnership
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Complete internal documents as required (ex: SSRM, C&R, BE, etc)
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Partner with various departments within BDA to ensure customer satisfaction
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Provide outstanding customer service and partner with EMEA Import Team in handling issue resolution and customer escalations
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Achieve individual performance metrics and measurements
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Maintain high levels of professionalism when interacting with BDA employees and clients
Fulfill PSA 1 level tasks and preferably support an account with a complexity level 1 based on the business needs
