Role: Production Support Analyst
Job Description
· Provide two tier supports to all applications and provide assistance to all end users and identify any issues in production.
· Maintain schedule jobs and perform troubleshoot on processes and resolve all issues.
· Analyze all vendor applications and provide operational support to same and perform reviews.
· Administer and implement all new systems and ensure transition of plans to production.
· Provide training to various new employees and assist with expert knowledge on all production processes.
· Document all production applications and resolve all application issues and answer all requests.
· Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions.
· Maintain knowledge on all hardware and operating system and update security associate technology.
· Analyze all applications and recommend necessary upgrades and patches and perform troubleshoot on all issues.
· Maintain effective relationships with various system administrators and development teams.
· Prepare all project requirements and develop all associated projects for various applications.
· Participate in periodic meetings and maintain all applications for productions and plan appropriate various strategies.
Qualifications
· Bachelors Degree in Computer Science, Engineering or related.
· 5 or more years related work experience preferably in banking and financial sector.
· Minimum 3 years of hands on experience troubleshooting complex, distributed software applications, working in a Production Support, Application Support, Help Desk, or related field.
· Strong application support or relevant production, technical support and problem/incident management experience.
· Hands on knowledge of Unix/Linux skills including Shell/Perl scripting
· Hands on knowledge of Database like SQL, Oracle, Sybase etc.
· Knowledge of scheduling tools - Autosys or cron.
· Experience of monitoring software and maintaining\improving rulebases.
· Hands-on experience of using tools such as Service Now - Desirable but not mandatory.
· Working within ITIL standards and structured, formal environments - ITIL qualifications – Beneficial.
· Knowledge of ledger based systems will be a plus.
Other Skills:
· Ability to work well with cross-functional teams to resolve issues and defects.
· Ability to listen, interpret requests (written and verbal) and/or ask appropriate questions in order to identify and efficiently solve problems by utilizing an analytical, pragmatic approach.
· Excellent documentation, communication, and interpersonal skills.
· Ability to stay calm under pressure related to production issues.
· Ability to clearly communicate, verbally and in writing, requirements and problem definitions to Development teams whenever level 3 support is needed.
All your information will be kept confidential according to EEO guidelines.
