VRAI is one of the fastest-growing digital-first direct-to-consumer brands. Modernizing diamond jewelry through the exclusive use of sustainably created diamonds, VRAI has innovation, craftsmanship, and sustainability at the core of its products and values. An honoree of Fast Co. Innovation Award in retail design, and a global business, VRAI has locations in Los Angeles, San Francisco, NY, Shanghai, Chicago, London, Madrid, and Copenhagen, with more locations on the horizon.
We are seeking a highly organized and detail-oriented Production Coordinator to join our team. This role focuses on operational tasks including order processing, inventory management, repairs and returns coordination, and shipping logistics.
The ideal candidate has at least 3 years of experience with B2C order handling and some experience in the jewelry industry.
Responsibilities
- Oversee daily order validation in the NetSuite/Spring system and verify vendor portal order fulfillment.
- Manage partner marketplace order processing, fulfillments, returns, and assortment data maintenance.
- Coordinate with vendors regarding repair and return processes, ensuring efficient handling of vendor interactions and resolution of issues related to repairs and returns.
- Update the daily repairs and returns, conduct review meetings with our repair vendor team
Requirements
- Minimum of 3+ years in operations coordination or a similar role, with experience in ERP systems, particularly NetSuite; familiarity with Spring Systems is a plus.
- Exceptional attention to detail, strong organizational and time management skills, and proficiency in inventory management and order processing tasks.
- Strong problem-solving abilities, ability to multitask in a fast-paced environment, and a positive, can-do attitude.
- Knowledge of jewelry manufacturing processes and inventory management.
- Excellent verbal and written communication skills, strong interpersonal skills, and the ability to adapt quickly and execute tasks efficiently while delivering quality solutions.
VRAI provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. Additional Perks such as employee discounts are also available.
Some plans may not be available pending global locations however other options may be presented.
VRAI is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor under federal, state or local law.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.
Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
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