Sprinto is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of 200+ employees & helping 1000+ Customers across 75+ Countries. We are funded by top investment partners Accel, ELEVATION & Blume Ventures and have raised 32 Million USD in funding including our latest Series B round.
Responsibilities
- Develop and implement adoption strategies for new clients, ensuring a smooth transition and integration of our products/services.
- Build and monitor customer usage data and generate insights and recommendations to both clients and internal teams to ensure optimal product use.
- Work closely with sales, customer service, and technical teams to address client needs and enhance product adoption
- Identify opportunities for upselling and cross-selling within existing accounts, collaborating with sales teams to execute these opportunities.
- Develop and deliver training sessions and workshops required for customers, enhancing their understanding and engagement with our product.
- Maintain a thorough understanding of the market and the competitors to build differentiation and value to our customers.
- Maintain detailed records of client interactions and strategies, ensuring accurate tracking of adoption metrics and sales outcomes.
- Provide feedback to product development teams based on client interactions and usage trends to influence future product enhancements.
- Address any issues or challenges that may affect the product adoption process.
Requirements
- 2+ years of relevant product adoption or customer success experience. It's important to have good exposure towards B2B product
- Excellent communication and interpersonal skills, capable of building and maintaining strong client relationships.
- Exceptional eye for detail while understanding customers problems. Very good at documenting the user needs and wants.
- Experience working with product, engineering and design to ensure customer adoption is achieved
- Analytical mind with a problem-solving attitude.
- Display a clear sense of drive and focus. We like to see people who can start and see through things to completion.
- Map a complex B2B product in your head, and can naturally develop basic wireframes for smaller customer problems
- Exceptional analytical skills, with the ability to translate data into actionable insights and strategies.
- Lots of energy, positivity, and focus. We’re a tight knit team and we thrive off of collaborating and communicating well with each other.
Benefits
- Remote First Policy
- 5 Days Working With FLEXI Hours
- Group Medical Insurance (Parents, Spouse, Children)
- Group Accident Cover
- Group Term Life Insurance
- Company Sponsored Device
- Education Reimbursement Policy.
Customers - Sprinto Learn how Sprinto helps fast-growing cloud companies implement security compliance programs and complete compliance audits without slowing down.
