The Company
Serving the People Who Serve the People
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.
Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.
Want to know more? See more of what we do
here.
This Product Training Specialist role lives within the customer engagement arm of the Granicus’ Digital Services Implementation Team and is a key member of the Implementation Services (IS) team. This team helps customers (government agencies) create valued online services, and partners with customer to enhance the way that government organizations support their communities through strategic experience management.
As a Product Training Specialist, you will be an expert on the AMANDA platform, and a key partner in the successful rollout of projects across North America. Your role starts at project kick-off by preparing the client for discovery, educating them about the basics of the software so they can provide business requirements knowing how to leverage the software effectively. Upon understanding their technical needs, you will work with the project manager to determine a training plan and then enable and encourage system utilization by facilitating the required training sessions.
Essential Functions:
- Master the AMANDA platform – you will be an internal expert on the product.
- Serve as an advisor to the customer as they improve their online processes.
- Excellent customer facing skills with the ability to simplify technical aspects for non-technical users
- Create training plans and facilitate training sessions as outlined in plan.
- Train and enable customers (government agencies) to utilize the AMANDA Product via online training sessions and in-person training (when applicable).
- Facilitate webinars for current and prospective customers.
- Provide additional consulting, training and onsite services as need arises.
- Proactively improve and design training resources and collateral for clients and internal peers.
- Identify training environment challenges and escalates as appropriate.
- Collaborate with the project management team that interface with customers alongside you - to advise on progress and share ideas.
- Ability to work independently, manage personal tasks effectively, take initiative in problem-solving, and meet deadlines.
- Effectively communicate your insights and plans to cross-functional team members.
- Interact with both internal team members and external customers (end-users).
- Ensure training deadlines are met and produce on-time project deliverables.
Security Requirements:
- Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
- Must be willing and able to obtain/maintain a Secret-level security clearance through the Government of Canada. Details regarding the requirements for a Secret-level security clearance can be found on this website:https://www.tpsgc-pwgsc.gc.ca/esc-src/msc-csm/chap4-eng.html#s42
Qualifications:
- 2 – 4 years of experience working in software/tech, specifically around user training facilitation.
- Strong understanding of technology and the ability to learn new technologies quickly.
- Proven track record of developing and maintaining reference-able customer relationships.
- Ability to prioritize the most valuable work first.
- Have excellent communications skills – listening, verbal, and written.
- Can work both independently and as a member of cross-functional teams, some remote.
- Have a track record of functioning well in a fast-paced, dynamic environment with competing demands.
- Value the importance of user experience.
- Have a passion for customers.
Preferred Skills:
- Are bilingual (English and French) – preferred.
- Have previous experience with the AMANDA product.
The Culture
- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include –
- Employee Resource Groups to encourage diverse voices
- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs.
- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
- We bring in special guests from time to time to discuss issues that impact our employee population
The Impact
- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.
Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status about public assistance, familial status, military or veteran status or any other status protected by applicable law.
