Product Sustenance Engineer- FAMS

POSITION TITLE (ENGLISH): Product Sustenance Engineer

REPORTING LOCATION: Bangalore

WORKING LOCATION: Bangalore

SUMMARY OF POSITION AND OBJECTIVES:

Eurofins Scientific is seeking an IAM Solutions Engineer to become a valued member of our successful team. The IAM Solutions Engineer is responsible for creating and maintaining Identity & Access Management setups, Access, Directory, and Authentication Services for employees and external customers of Eurofins Scientific, with the capability to support cloud and on-premise application services. This may require interaction with potential or current users of our organization across the globe. This person will participate as an effective member of a passionate, highly skilled, collaborative team that supports Eurofins Scientific's Information Security policies and meets all relevant compliance requirements.

POSITION & OBJECTIVES:

Job Description:

The position is for an operational (run) group. Support engineers will respond to incidents as well as handle support requests for a variety of technologies related to our IAM services. Support engineers will also have project responsibilities (i.e., executing improvements and automation identified by them or others on the team) and will own small projects within their respective areas.

As a queue owner, support engineers will be responsible for the general health of the queue (resolving tickets, identifying trends, finding the technical causes of problems) as well as recommending and implementing process/system changes to eliminate incoming workload, optimizing team processes, diagnosing problems to their root causes, and resolving them, escalating where appropriate.

Participation in a team 24×5 weekly rotation is part of the role. More extended off-shift time may be needed, but these would be planned in advance and generally associated with project work where maintenance windows need to be observed.

This is not a low-level position. The candidate will need a deep understanding and technical expertise to apply in a hands-on environment. Engineers who only want to work on projects and/or design and architect solutions will not be satisfied in this role.

While not a hard requirement, given the overall direction of IT infrastructure is to transition workloads to the cloud, experience with Azure, AWS, and cloud development is a plus.

EVOLUTION:

What We Offer:

• A launch pad into various senior management opportunities within the many business lines of Eurofins globally or into the management hierarchy in our different corporate functions.
• The opportunity to grow your project management skills in a demanding, fast-growing organization.
• A chance to become part of a highly motivated international team of professionals.
• In a fast-growing group, successful leaders are frequently offered increased areas of responsibility (subject to geographic mobility).

QUALIFICATIONS AND EXPERIENCE REQUIRED: (Maximum 500 characters for short position posting and for posting on Eurofins website and career portals)

• Bachelor’s degree or equivalent experience
• Strong technical skills in IAM (Identity and Access Management) tools and processes, including Single Sign-On (SSO), Web Access Management, User Lifecycle, Federation, and Federation protocols like SAML and OIDC.
• Skills supporting industry-standard IAM tools such as PingFederate, PingDirectory, Microsoft Azure Identity Platform, Microsoft AAD, ADFS, AD, and relevant experience in privileged access management (PAM) and multi-factor authentication (MFA) solutions.
• Strong communication skills and experience working in an ITIL environment.
• Ability to work under pressure and troubleshoot solutions/infrastructure hosting the solutions.
• Excellent standards of documentation with a high level of expertise in service management reporting.

Job Description:

• Providing operational support for IAM (Identity and Access Management) solutions.
• Management and reporting of IAM Service Levels to ensure adequate business support is in place.
• The IAM Operational Support Analyst will also be responsible for liaising and communicating with a range of internal and external stakeholders, including Service/Helpdesk teams, business users of the OIA/IAM systems, Company’s Program Management, Internal Identity Data and Source Data providers, Compliance, third-party support vendors, and network and application system administrators.
• Integration of new applications used in Eurofins with our Federated Access Management System (FAMS) using industry-standard security protocols like SAML and OAuth/OIDC.