Product Support Specialist (U.S. East Coast Region)

Tablet Command is seeking an experienced Product Support Specialist in the east coast and midatlantic region to join our team. This role is a pre-sales and post-sales support role that bridges the gap between our technical solutions and fire service expertise. The ideal candidates will combine deep fire service knowledge with technical proficiency in Tablet Command's product offering.

Company Overview

Tablet Command is an enterprise SaaS company founded in 2012 by firefighters for firefighters and is the leading mobile incident command and response solution for fire departments across the U.S. The software increases situational awareness, speeds incident response, streamlines incident management, and improves firefighter accountability. Tablet Command has over 700 customers amongst 120 accounts in North America and Canada, including some of the country's largest metros and 911 centers.

Position Summary

The Product Support Specialist will be assigned to support regional account executives and regional account managers. This role focuses on both pre-sales and post-sales support. Pre-sales responsibilities include product demonstrations, technical product expertise, and applying fire-specific incident command/operational knowledge to demonstrate Tablet Command's value in fire settings. Post-sales duties concentrate on training, onboarding, and customer success, ensuring effective product usage across TC Mobile, TC Pro, and TC Web platforms. We are open to hiring in a part-time capacity for those with flexible work schedules who are currently working in the fire service.

Responsibilities

• Conduct product demonstrations and provide technical expertise
• Support customer onboarding and training initiatives
• Ensure effective product utilization across different positions in the department
• Participate in trade shows and regional events
• Handle assigned accounts for post-sales customer success
• Work with existing customers and prospects for both pre-sales and post-sales activities
• Provide comprehensive product support across TC Mobile, TC Pro, and TC Web
• Collaborate closely with sales and customer support teams

Requirements

• Existing power user of Tablet Command
• Deep expertise in fire service with incident command experience
• Strong technical aptitude
• Excellent presentation and communication skills
• Ability to travel for trade shows and events
• Experience in training and customer support
• Comfortable in a sales environment

Benefits

Compensation

The position offers a competitive compensation package including both base salary and a commission structure. Product Support Specialists will be assigned particular accounts for post-sales customer success and will participate in a round-robin system for prospective customer demonstrations.

Benefits

Choose a job that offers a work-life balance through a flexible work environment. Enjoy the freedom to work from home when needed or adjust your schedule to fit your personal and/or professional commitments. Tablet Command provides both remote and in office work options with flexible hours.

Tablet Command’s comprehensive benefits package includes eligibility for the employer-sponsored 401(k) plan for all employees.

Full-time employees have the opportunity to participate in:

• Employer-sponsored medical, dental, and vision insurance plans to prioritize your well-being
• Employer-sponsored life insurance and coverage for short-term and long-term disability to provide peace of mind
• Generous PTO policy - 15 days annually for full-time employees