Product Support Specialist

TECHNICAL SUPPORT SPECIALIST

Are you looking to join a Global Tech leader?

Then we have an exciting opportunity for you in Australia (Sydney).

About us

Broadsign is a growing software company with a mission to make buying, selling, and delivering out-of-home media easier than ever. Our software is operated by some of the most successful out-of-home businesses and powers impactful, compelling campaigns worldwide. Come light up the world as a Product Support Specialist.

About the role :

As a member of our Services team, your primary focus will be providing technical assistance to our customers and driving knowledge to them via training and demos.

 Your passion for delivering outstanding customer service will drive you to find workarounds for any issues or bugs our customers report. Your curiosity and determination will lead you to attempt to reproduce customer issues in different environments, including different operating systems (Linux or Windows) or even different versions of Broadsign products.

In addition, you will work with our sales team to lead the technical aspects of product evaluations, onboarding, and integration projects for potential and existing clients. You will also collaborate closely with the product team to provide feedback on roadmap items and act as our customers' voice. Your success will be measured by your team and individual productivity, as well as the overall company performance.

Apart from this, you will also perform other roles within the company, such as creating internal documentation or keeping up-to-date with news about products and initiatives. Your learning will help you in customer and internal interactions.

You will also :

• Occasionally Perform product demonstrations and showcase product capabilities to prospects and clients.
• On-demand provides product training and product onboarding online or in person.
• Answer detailed questions about the product
• Travelling internally and internationally when necessary
• Tracking and resolving customer issues in the case management system

What you need to perform in this job:

• Excellent communication skills in English
• Experience in customer service/application support with external clients; (you get excited by the idea of resolving a customer’s issue 
• Experience with Databases/ SQL (able to perform simple queries etc...)
• Strong organizational skills/problem-solving skills; you have with the ability to manage multiple tasks and perform well under pressure
• A degree in computer science (or something similar!)
• Additionally, if you have any experience with debugging tools, programming skills (able to read code ?), and/or scripting languages (Batch, shell..), you’re definitely someone we want to talk to!!

But, more importantly, you’re the kind of person who:

• Enjoys challenging themselves and constantly learning about new tech
• Likes to have your ideas heard and contributions recognized
• Wants access to continuous learning and career development by attending sponsored conferences & seminars with your peers
• Wants a dynamic work environment with plenty of opportunities to evolve and stay challenged
• Experience working with Windows and Linux operating systems
• A good understanding of computers, networking and display technologies
• Experience in project management or demonstrated project management skills
• Demonstrated abilities to provide training and demos in a group setting
• Customer-oriented and able to provide a quality customer experience

What we bring to the table :

• $500 annual wellness fund to support your mental and physical health and office-related expenses
• Work remotely
• Parental leave top-off
• Training & development opportunities (lunch and learns, agile coach, paid online training, etc.)
• Competitive Vacation time, international company events ...

Does this sound like you? If it does, we want to hear from you!