WHAT IS BOX?
Box is the world’s leading Content Cloud. We are trusted by more than 115K organizations around the world today, including nearly 70% of the Fortune 500 and leaders across deeply regulated industries (such as AstraZeneca, JLL, and Nationwide), to protect their data, fuel collaboration, and power critical workflows with secure, enterprise AI.
By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.
Founded in 2005, Box is headquartered in Redwood City, CA, and we have offices across the United States, Europe, and Asia.
WHY BOX NEEDS YOU
Box is growing fast. Real fast. Every business in the world is looking to modernize the way that they work. As the leader in cloud content management, Box is the only company that can help enterprises transform how people work together. We need to empower our customers through this transformation journey. That’s where you come in.
We are a team of highly motivated individuals that provide best in class support for Box's customers. Members of our team always put the customer first; acting with the utmost urgency with any customer escalation. Our team is focused on building relationships with customers through honesty and transparency; always looking to solve the current problem and prevent the next.
WHAT YOU'LL DO
As a customer-facing representative, your primary responsibility will be to support and advise Box users across various platforms, including the web application, desktop clients, mobile applications, 3rd-party integrations, and additional tools.
Engage with customers using your exceptional communication skills to explain technical issues in a user-friendly manner, ensuring clarity and understanding.
Address and resolve user requests through multiple channels, including Zendesk, Community forums, phone support, screensharing sessions, and other.
Actively contribute to the ongoing success of Box as one of the fastest-rising cloud content companies by providing outstanding support and assistance.
Collaborate with users to troubleshoot issues and provide effective solutions.
Stay abreast of the latest features and updates in Box products to offer accurate and timely support, enhancing the overall customer experience.
WHO YOU ARE
Required skills
2+ years experience in SaaS support or related technologies
Excellent written and verbal communication skills in English.
Comfortable engaging with a high volume of customers through various channels such as phone, email, and web-based screen-sharing.
Team player with the ability to collaborate effectively with colleagues of varying experience levels across different support tiers.
Can distinguish between technical/non-technical users and are able to diversify your approach depending on the audience
Preferred skills
Fluent in French language
Fluent in another European language
Experience working with public API's and object oriented programming
Experience working with Splunk and other relevant technology tools
BENEFITS
Box Benefits package includes pension, medical and dental coverage. We have a robust wellness program including 25 days of vacation (plus your birthday off!) and subsidized gym membership. Boxers can also participate in our Employee Stock Purchase plan and other additional perks and benefits. Box's office is in the heart of Paris and has presence in other European offices in London, Munich, Amsterdam, and Warsaw.
EQUAL OPPORTUNITY
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation.
For details on how we protect your information when you apply, please see our Personnel Privacy Notice.
