We are looking for a Product Support Specialist B2B who will play a key role in delivering exceptional technical and commercial support to our valued customers and internal teams. This role requires providing expert advice on our products, creating tailored training, and maintaining an up-to-date knowledge of our motors and controls. You will also assist in ensuring seamless updates to our CRM system and the E-shop while supporting the Regional Sales team with crucial technical information.
As a proactive problem-solver, you will identify, diagnose, and troubleshoot technical issues, providing solutions that align with our commitment to quality and customer satisfaction. By fostering strong relationships and effective communication across various channels, you will contribute to maintaining a high level of technical support for both customers and colleagues.
The ideal candidate is technically savvy, with a minimum of 2 years’ experience in a technical support role and a natural aptitude for multitasking. With the ability to work independently, prioritize tasks, and remain self-driven, you will thrive in a fast-paced, collaborative environment. IT literacy, including experience with CRM systems, is essential to this role. If you are motivated to make a meaningful impact and are eager to be part of a dynamic team, we encourage you to apply and bring your technical expertise to Somfy.
Tasks & Responsibilities
- Provide advice on our products by giving technical and commercial support by telephone or email;
- Create and provide product training tailored to Somfycustomers and the internal organization;
- Maintain and update information on the CRM system;
- Signal and register quality issues and provide information to the relevant quality Manager;
- Maintain an up-to-date knowledge of Somfymotors and controls by having a close co-operation with the relevant Somfybusiness groups;
- Assist with updating the E-shop with relevant product information and documentation;
- Support the Regional Sales team with Technical information for their customers.
- A minimum of 2 years’ experience in a product support role;
- Proficient technical knowledge or Tech savvy, with an interest in new technology;
- A real problem solver –ability to diagnose, troubleshoot and identify solutions to resolve issues;
- Ability to multitask;
- Ability to work independently and be self-driven;
- Ability to communicate with customers at all levels across various channels;
- IT literate including knowledge of CRM systems (e.g.Salesforce).
- Competitive compensation with a range of benefits including a company pension contribution, healthcare program, a rewards and recognition program plus a year end bonus based on performance;
- Working in a small team of professionals where you can really make a difference and where your voice and opinions both sought and heard;
- An autonomous role where you take ownership and fulfill your responsibilities with a technically driven mindset;
- Access to and support from the infrastructure associated with a large multinational corporation;
- Somfy is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce.
The protection of our candidates’ personal data is a commitment of Somfy Group. We therefore ask any candidate to submit their application to us exclusively via our secure system, and not by email or postal.
