Product Support Engineer - Audio - TiMax

Product Support Engineer - Audio - TiMax

Term: Full-time, Permanent

Location: London, N7

Salary: Negotiable + benefits

The Company:

TiMax is a pioneer in the field of immersive sound and is on a mission to democratise access to spatial audio by offering the most comprehensive suite of solutions. TiMax is now part of the Focusrite Group which also includes Martin Audio and as such benefits from extended support.

Location:

TiMax will be transitioning to a new London HQ in early 2025, but interim and from time-to-time the role will also be based in High Wycombe working alongside colleagues from Focusrite Group brands.

Qualifications required:

Applicants from Acoustics, Audio, Audio Engineering, with a passion for immersive / spatial audio.

Candidates must be a team player, but able to work unsupervised after a period of training.

A university degree with average score of a 2:1 or above is preferred but not essential, experienced candidates without a degree will be seriously considered. You will be highly organised with a keen eye for details. A good knowledge of all MS Office products is essential.

You will use your own initiative to prioritise your workload and problem solve while flagging to senior members of the team when appropriate. This role is fast paced and will involve working on different tasks with varied deadlines so a calm, methodical approach and the ability to multi- task is key. Excellent communication skills, energy and enthusiasm are a must!

The Job:

The candidate will lead the technical support requirements for TiMax, but will enjoy the support network of colleagues in the wider Focusrite Group. They will receive training in core processes and methods and then be expected to manage TiMax technical support, including off-site and event work where applicable.

Tasks will include: -

• Design operationally optimum spatial audio systems to meet client needs.
• Present system designs to sales and/or customers.
• Provide information for inclusion in tender documents
• Applications advice and first line of support.
• Product demonstrations and customer training/education
• Identifying and reporting sales opportunities.
• Support / liaising with visitors during exhibitions and other marketing events
• Report on product performance strengths and weaknesses.
• On-site support of TiMax spatial systems.
• On-site commissioning of projects.
• Liaising with and advising audio consultants.
• Organising and presenting training (internally and externally).

Skills & Experience:

• Must have knowledge and experience of spatial audio solutions including TiMax
• Experience in sound system design for installation and live sound
• Fully AFMG EASE trained, but not essential
• Detailed knowledge of sound system acoustics
• Measurement systems MLSSA, SMAART, Systune, etc
• Experience with modern DSP and amplifier platforms

Job Conditions:

The role will initially and from time-to-time be based in Martin Audio HQ in High Wycombe, as well as new TiMax offices in King’s Cross, London.

This is a full-time position of 37.5 hours per week over the standard working hours of 8.45am to 5.30pm Monday to Thursday and 8.45am to 4pm on Friday. An hour is allowed for lunch Monday to Thursday and 45 minutes on Friday.

Benefits:

Comprehensive benefits package includes: Life Assurance, Income protection after successful probationary period. You can also enjoy benefits such as Pension with salary sacrifice option, 25 days holiday increasing with length of service, staff discount on company products and merchandise, opportunity to get Private Medical Insurance, Healthcash plan, Nursery scheme and join the Bike to work scheme and to be part of the group bonus scheme.