Product Support Analyst

A bit about us

Do you want to join one of the world’s fastest growing sports technology companies? Genius Sports is at the epicentre of the global network connecting sports, brands and fans through official live data. Our mission is simple. We champion a more sustainable sports data ecosystem that benefits all parties. 

We’re looking for enthusiastic and ambitious people to join our talented team. If you see yourself becoming part of a global family building the future of sports entertainment together, then come and grow with us. We put trust in our people to deliver the difference for our clients around the world. It’s why many of the world’s largest leagues & federations such as the NFL, English Premier League, FIBA and NCAA choose to work with Genius Sports.

The Role

The role of Product Support Analyst in the Product Support team is to solve the problems inside the company and provide immediate assistance to our colleagues via email and instant messenger. As a daily task, you will map sportsbook feeds to Genius Sports data, ensure necessary sporting fixtures and aliases are accurately set up in our databases, and perform other tasks that ensure an extensive product offering to our clients. The role will include monitoring feed mappings for sportsbooks, investigating customer complaints, and providing assistance and feedback. Your knowledge of various sports, understanding of betting markets and ability to work as part of the team, but also on your own initiative, will make you a great fit in the Product Support team.

Main Responsibilities

• Communicating with relevant internal teams, solving problems
• Monitoring, analyzing, and matching competition and fixture data, as well as betting odds and markets
• Solving and prioritizing problems 
• Forwarding the information to the Tech or Development teams when necessary
• Collaborating with Support Analysts and other internal teams

Required skills and Experience

• Good knowledge of sports
• Understanding of betting odds and markets
• Good communication skills, including written and spoken English
• Great multitasking skills
• Strong attention to detail
• Good problem-solving skills

Nice to have

• Customer Support experience 
• Ticketing systems experience (Jira, Zendesk or similar)

What’s in it for you?

As well as a competitive salary and annual leave allowance, our benefits include health insurance, skills training and much more, depending on the location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.

How we work

We have adapted a forward-thinking ‘Ways of Working’ framework, which sets out (amongst other things) the opportunities for Geniuses to work flexibly, remotely and on working holidays. It affects different teams and locations differently, so please ask for further information in how it would work with this role.
Our employees are empowered to stretch the boundaries of what’s achievable, always reaching further and pushing the edges to see what gives. We collaborate, we innovate, and we celebrate. We will continue to grow as an organisation and continue to invest in our highly talented and diverse team of Geniuses.

Genius Sports Group is proud to be an equal opportunities employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers and our staff. We welcome and will consider all applications regardless of age, different abilities or disability, gender identity or re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other applicable status). Please let us know when you apply if you need any assistance during the recruiting process due to a disability.