Product Support Agent

About GoodHabitz

At GoodHabitz, we’re on a mission to make learning a habit. We empower individuals, teams, and organisations to unlock their full potential through engaging, accessible online courses. Our unique approach combines educational expertise with top-quality media production, making personal development both enjoyable and effective. Join us, and be part of a passionate, ambitious and positively charged team where your development never stops!

The Role

At GoodHabitz, we believe in authentic, human connections with a personal touch. When you reach out to us there’s always a colleague ready to help. We’re looking for a vibrant, eager-to-learn individual to join our international Product Support team. Whether it's via phone, email, or chat, you’ll handle inquiries with clarity and care. Your role is essential in keeping our customers happy and ensuring a seamless product experience, and take the GoodHabitz support experience to new heights!

Key responsibilities

• Customer Support – First point of contact for colleagues, users, and customers worldwide, assist via phone, email, and chat, providing clear troubleshooting and solutions.
• Ticket Management – Track, prioritize, and resolve issues in Salesforce within SLA timelines.
• Knowledge Sharing – Keep Help Center articles up to date and improve documentation.
• Collaboration – Work with your team to solve challenging cases and share valuable customer insights.
• Continuous Improvement – Stay informed about product changes and suggest improvements to enhance user experience.

Requirements

What we’re looking for

We’re looking for a proactive problem-solver with a strong service mindset, empathy, and sharp critical thinking. You analyze issues, find solutions, and adapt quickly to changes. As a team player who takes ownership, you communicate effectively and thrive in a fast-paced environment, ready to make an impact.

• Education: MBO 4 required, Bachelor’s preferred (communications, tech, or related).
• Languages: Dutch & English (C1) + a third language.
• Experience: Open to starters! Customer support (SaaS/EdTech) is a plus.
• Tech-Savvy: Quick learner, Salesforce experience is a bonus.
• LMS Knowledge: A plus!

Benefits

Here's a glimpse of what's waiting for you

• A competitive salary package that rewards your hard work.
• 25 paid holiday days. And if that's not enough, you can purchase up to 10 more.
• Annual Company Success Share.
• A world of growth and development opportunities to enhance your skills. You'll have unlimited access to our treasure trove of GoodHabitz resources and MyAcademy.
• Access to mental coaching through our partner, OpenUp, to keep your mind in top shape.
• An annual do-good-day, fully paid, so you can contribute to a cause you're passionate about.
• Travel and expense reimbursement because we've got your journey covered.
• Pension and disability insurance, securing your financial well-being in the long run.
• MacBook Pro.

Applying is easy:
✔️Submit your application.
✔️ We’ll get back to you within 3 working days.

If you're interested and want to learn more, feel free to contact our recruiters, via email at [email protected]