What if energy supply could be sustainable, affordable, and reliable at the same time? With its product brands Jenbacher and Waukesha and the digital platform myPlant, INNIO offers energy solutions for today—and tomorrow, in more than 100 countries, improving the quality of life for countless people.
Northeast-Western Energy Systems USA (NES WES), is a division of INNIO and provides fully integrated Combined Heat and Power ("CHP") and Distributed Generation ("DG") power solutions through 10MW power blocks. Jenbacher CHP and DG solutions provide world class electrical-thermal efficiencies with industry leading emissions. Jenbacher CHP and DG Equipment provides best in class fuel flexibility with capabilities for natural gas, biogas, propane, syn gas and automated dual fuel systems.
NES WES has been in business for over 50 years and is known for our great customer service, innovative solution development and ability to adapt to changing markets. We hire the best in their fields - results-focused professionals with the skills to achieve project goals across multiple industries.
Role Description :
The Product Support Administrator will be responsible for day-to-day parts and service administration within a field service operation. The qualified candidate will interface with customers and employees, assist with the scheduling of parts and service requirements, and administrate parts invoices and service work orders.
Essential Responsibilities :
- Gather and upload monthly unit hours to process OPH (billings for operating hours)
- Manage and process job completion with Field Technicians & Service Manager from workflow
- Create customers and maintain data in portal
- Upload invoices to customer EPN systems for payment as required
- Upload final invoices and data reports to individual customer portal as necessary
- Review/follow up on customer invoices and purchase orders
- Assist Accounting with collection of past due invoices
- Submittal of CSA service work billings for approval
- Open and distribute PO's as necessary
- Track and follow through on Vendor invoice payments with Accounts Payable.
- Distribute all incoming and Outgoing mail
- Manage phones and office visitors
- Manage office supplies
-
Manage vendor requotes for best pricing (water, cleaning companies, supplies etc.)
- Manage warranty case work flow and meetings with Product Support Manager and OEM’s
- Create / maintain and communicate On-call Schedule
- Manage vehicle transponders and account
- Enter daily payroll and holiday/weekend on call pay along with any time corrections
- Keep log of weekly time and accounting (payroll) reports
- Track and report prevailing wages to Service Manager and Human Resources.
- Administrator on credit card accounts, communicate and report all issues
- Keep record / update Technician personal information (address - phone, driver license)
- Manage and keep record of Per Diem expense reimbursements
- Manage and communicate branch meeting schedule
- Prepare, review and invoice against milestone billing as appropriate
- Ensure that hotel expenses, per diem and any miscellaneous purchase receipts are accounted for and invoiced
- Ensure that all parts, labor, supplies, expenses are accounted for
-
File all documentation electronically on SharePoint
Qualification Requirements :
• Minimum High School, preferably 2-4 years College/University
• Ability to establish priorities
• Ability to cope with pressure
• Good communicator and facilitator
• Kean to learn & grow every day to deliver world class service in a very dynamic environment
• Ability to build and maintain relationships with internal and external stakeholders.
• Demonstrated ability to work collaboratively with cross-functional teams and manage multiple priorities.
• Capable of working independently or in teams
• Strong goal and results orientation
• Strong planning, organizational, and time management skills
• Computer literate (MS Office, Oracle)
• Experience in a similar administration role a plus
