Product Specialist

Discovery Navigator is a cutting-edge tool utilizing AI and ML and can automate the administrative efforts of medical record review.  As a result, users achieve significant cost and time savings allowing for more opportunity to focus on quality results and improving the customer experience rather than spending time on mundane administrative tasks.

Discovery Navigator has an exciting opportunity for a Product Specialist.  This person will participate as a collaborative member of the Discovery Navigator team and would be responsible for proactive communication with our current and potential customers, including facilitating pilot customer on-boarding experience and transition to fully licensed sale. This very important position also requires the successful candidate to be knowledgeable about our software solutions so they can advocate on behalf of the customers for feature-rich, easy-to-use product advancements. This position is not required to work out of one of our offices, therefore, the candidate must also ensure compliance with our home-office environment requirements.

Responsibilities Include:

• Manage, support, and service the assigned set of accounts with focus on customer retention, and identifying ways to increase overall customer satisfaction and engagement.
• Provide product demo’s for prospective clients and lead onboarding trainings as needed for customers
• Seek out opportunities to increase customer satisfaction and strengthen customer relationships.
• Assist in managing annual renewals providing the customer with both quantitative and qualitative proof of value.
• Identify opportunities for increased value-add for customers
• Partner with internal stakeholders including Sales, Customer Care, Product, and Accounting to ensure a great end-to-end customer experience.
• Keep updated on trends and key performance indicators impacting customers in our key markets and share that information and any related recommendations with leadership.
• Share market feedback and best practices with internal teams, including the documentation of business requirements and supporting user stories to support the business case for product enhancements.

• A bachelor’s degree is preferred and a minimum of 10 years’ experience in customer management and/or business development experience
• Analytical and process-oriented mindset, coupled with excellent communication (written/verbal) and presentation skills; ability to work well under pressure, manage multiple tasks in a fast-moving environment, and comfortable working with C-suite executives in a customer organization.
• Highly organized, self-driven and eager to provide a superior customer success experience with a desire to delight customers.
• Ability to identify areas where we can improve sales productivity and impact revenue “ analyze, course correct and implement as needed
• Proven success working across stakeholder teams to positively influence people across all functional areas of an organization
• Excellent strategic, project planning and organizational skills with high attention to detail and self-directed
• Microsoft Office and Jira skills preferred
• Some travel is required.

For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed. 

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland.  We value learning, caring and results and make inclusivity and diversity a top priority.  In addition to our Great Place to Work® Certification, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.

We’re 7,000 people strong.  We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

Verisk Businesses

Underwriting Solutions — provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions — supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property Estimating Solutions — offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Extreme Event Solutions — provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.

Specialty Business Solutions — provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Marketing Solutions — delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement

Life Insurance Solutions – offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.

Verisk Maplecroft — provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

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