Product Specialist

• The Product Specialist will be responsible for managing, developing, and implementing training programs to support the use of the ticketing system, Jira, QA system, and automation tools)
• Develop a product roadmap and backlog to ensure the product meets the company's strategic objectives and customer needs
• Develop user stories, acceptance criteria, and product specifications to guide product improvement and ensure that the product meets customer/client requirements by working together with UX team members
• Collaborate with development teams to ensure that product features are developed and delivered on time and within budget
• Ensure that the product meets quality and usability standards and complies with regulatory requirements
• Continuously monitor and analyze customer feedback and market trends to identify opportunities for product improvement
• Work with stakeholders to define and measure product success metrics and communicate product performance to the organization
• Develop and maintain relationships with external vendors and partners to enhance product capabilities and support
• Participate in development processes such as sprint planning, daily stand-ups, and retrospectives
• Conduct user acceptance testing to ensure that the product meets customer/client requirements. (VOC to CTQ)
• Provide technical support to customers and assist in resolving any issues related to the product
• Collaborate with sales and marketing teams to develop and execute product marketing strategies
• Ensure that the product documentation and knowledge base are up-to-date and easily accessible to customers and support teams
• Facilitate design thinking/design sprint workshops, product demos, and presentations to stakeholders and customers
• Stay up to date with industry best practices and trends to continuously improve product capabilities and user experience

• Has at least 2 years of relevant experiences
• Proven experience in product management and development, specifically with ticketing systems, Jira, QA systems, and automation tools
• Experience working in different development environments and with cross-functional teams
• Experience developing product roadmaps, backlogs, user stories, and acceptance criteria
• Ability to conduct user acceptance testing to ensure that the product meets customer requirements
• Knowledge of industry best practices and trends in product management and development
• Familiarity with regulatory requirements and ability to ensure product compliance
• Ability to develop and implement training programs to support the use of the (ticketing system, Jira, QA system, and automation tools)
• Strong analytical skills and the ability to use data to inform product decisions and improve product performance
• Experience with vendor and partner management to enhance product capabilities and support
• Excellent communication skills, both written and verbal, with the ability to present complex information to technical and non-technical audiences
• Strong project management skills with the ability to manage multiple priorities and meet deadlines
• Understanding of customer needs and ability to translate those needs into product requirements (VOC to CTQ)
• Experience with facilitating design thinking/design sprint workshops, product demos, and presentations to stakeholders and customers
• Passion for continuously improving product capabilities and user experience

We are here to offer you:

• Competitive salary and remuneration package
• Hybrid work model
• Monthly performance bonus
• Annual performance bonus
• Supplemental health and dental insurance plan
• Life insurance
• Monthly food allowance
• Monthly utility allowance
• Wellness allowance
• MultiSport card
• 25 days of paid annual leave
• Employee Assistance Program (EAP)
• Other bonuses such as Refer-a-Friend, newlywed, baby bonus, etc.
• Company-sponsored seminars, training, social activities, and events

We offer an extensive training program, which prepares our newcomers for their line of work. Encouraging the personal and professional development of our team members is of key importance to us. Not only will you be able to strengthen skills such as communication, the ability to build rapport, multitask, and deliver the best customer experience but also have opportunities for horizontal and vertical growth within the company!

If this job opportunity is interesting to you, please apply by sending your CV in English.

All applications will be treated with strict confidentiality.