We are Kaizen Gaming
Kaizen Gaming is the leading GameTech company in Greece and one of the fastest-growing in the world, operating in 13 markets with 2 brands, Betano & Stoiximan.
We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.
We are a diverse team of more than 2.200 Kaizeners, from 40+ nationalities spreading across 3 continents. Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to press play on potential?
Let's start with the role
The Customer Account & Services team is responsible for core functions such as registration, account verification, account communications etc. The Account Comms Product Specialist role is part of this team, supporting end-to-end product delivery and managing all operational aspects involved.
As a Product Specialist in Account Comms, you will:
- Conduct market research, map competition and highlight best practices.
- Work with both external partners and internal teams (i.e. Business Intelligence, Customer Support, Customer Experience, and others) to collect data and monitor key performance indicators.
- Identify customer pain points and opportunities, promote product optimizations and support internal experimentation and CX activities (where applicable).
- Gather requirements for new products and markets and create Product Requirements Documents (PRDs).
- Work with internal stakeholders (e.g. Commercial, Compliance, Finance, Procurement etc) to ensure that the right product gets delivered at the agreed quality and time.
- Develop product forecasts and monitor monthly progress, while also resolving any invoice issues with vendors.
What you’ll bring
The ideal candidate for this role aspires to work in a fast-paced product environment and is eager to enhance our product offering and create an exceptional customer experience. Specifically, we're looking for a professional with:
- 2+ years in a product role within a consumer internet business, or in a high-velocity, high-growth product or business unit.
- Demonstrated experience in analyzing various sources of data and writing product requirements.
- Preferred experience in customer service tools and processes
- Well-versed in translating stakeholder requirements into executable products and working with a wide range of teams.
- Experience working closely with technology and design teams and good understanding of technologies used to drive the best product experiences.
- Keen attention to detail, expert-level organization and communication skills.
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