Product Specialist - 2C8

We are seeking a dynamic and innovative Education and 2C8 Product Specialist to join our team.

As a Product Education Specialist in 2C8 the ideal candidate will be passionate about education, skilled in the ins and outs of 2C8 software for process modelling and analysis and able to help setup and mold this tool into out future strategies.  They must be adept at creating engaging and effective learning materials. This role involves developing and implementing educational strategies, leverage 2C8 to create dynamic learning materials, and support users in mastering process management tools and technologies. 

As a Product Specialist within the Education area you will split your time between taking control of our 2C8 strategy and service setup, streamlining processes and documentation, while working with other members of the team on bringing other educational content to life through our release cadence.  You will work closely with various teams to ensure that how we work with our 2C8 partner strategically across all departments and our Education Guild are aligned.

You will be an advocate for finding different ways of working, overcoming challenges alongside the Education team.

A Product Specialist at IFS continuously expands their business process domain knowledge, as well as technical knowledge and shares this knowledge to guide others.

As a Product Specialist you should be able to: 

• Determine the needs of our different stakeholders for user education material 

• Write and review technical and end user content for the product, including user guides, online help, system error messages, system field names, labels, tool tips etc. 

• Be able to identify the need for new content from analysis of support cases and topics on community platforms 

• Be an advocate for intuitive design and seek out ways of reducing the need for formal education materials through collaboration with the design stakeholders within the development teams 

• Ensure User Education is accessible at the right time, in the right place, in the right medium for all target groups 

• Own the 2C8 User Education strategy and work with community and senior stakeholders within your team to ensure processes within the team align to the strategy and enhancements are delivered to add value.

• Utilise 2C8 software to create engaging and interactive educational materials focused on process modeling and analysis. Develop tutorials, exercises, and case studies to facilitate learning and skill development.

• Serve as a subject matter expert on 2C8 functionality, setup and troubleshooting. Assist users with technical inquiries, resolve issues promptly, and escalate complex issues as needed.

• Functionally test, review and maintain the 2C8 software when new features are delivered.

• Conduct training sessions and workshops to educate users on utilizing 2C8 effectively. Provide ongoing support and guidance to users to maximize their proficiency with the software.

• Contribute in activities related to product/program management around future direction and vision for 2C8 and our Education needs.

• Proficient in English with excellent written and verbal communication skills 

• Great team player who can connect with global team members. 

• Commitment and ability to meet deadlines in a consistent manner. 

• Expertise in 2C8 or similar software process modeling and analysis tools and best practices would be advantageous.

• Willingness to learn new concepts 

• Degree or equivalent qualification in a relevant field of study or demonstratable experience in relevant working environment 

• Ability to coordinate and manage projects in line with known timeframes 

• Experience in a customer facing role