We are hiring a Product Solution Manager as part of the Dragonboat Product team with a focus to educate, demo, onboard and guide Dragonboat product adoption for customers to achieve value quickly and incrementally.
This is a customer facing role where you work with customers 80% of the time and lend your knowledge and expertise to guide them to success. You will be working closely with the customer success team, sales team and other revenue teams.
Responsibilities
Demo and guide customers on how to set up, configure and use Dragonboat products throughout their product operating model to achieve value, supporting sales, CSM / relationship manager
As needed, effectively guide our customers on best practices around product operations, product portfolio management, OKRs and change management to speed up adoption and customer time to value. This may be done per customer or in webinar, community format
As part of the product team, monitor the success of onboarding and adoption to strategize adoption (Customer Engagement) roadmaps that maximize overall outcomes
As part of the product team, working with sales, success and support to strategize and prioritize feature enhancements.
Drive continuous process improvement for efficiency and quality of product onboarding, adoption and general product operating process.
Must have 5+ year of experience in product management, product operations, program management or similar areas.
Must have client management/ consulting/ customer success and related facing experience.
Strong experience in Product portfolio management, product ops, change management
Strong experience in agile product program management, PDLC
Proficient knowledge of common task tools, e.g. Jira, Azure Devops, Rally, etc.
Effectively communication and presentation skills at both exec level and team level
Excellent time management and being able to handle multiple deadlines simultaneously
Outcome focused approach in planning/ prioritizing work
Adaptable, thrive in fast paced environment
Team player, curious learner, proactive
Perks
* Salary range are dependent upon many factors, including experience, skill level, and relevant past roles
