As a Program & Product Senior Director specializing in Delivery Leadership &
Governance, you will play a pivotal role in orchestrating seamless and continuous delivery of products and services, while ensuring adherence to governance frameworks. Your expertise will be critical in establishing new operating models, navigating multi-speed delivery environments, and driving methodologies that prioritize customer-centric outcomes. Collaborating closely with cross-functional teams, you will lead the formulation of compelling North Star visions, facilitate ideation and blue-printing phases, and oversee the discovery and definition of innovative solutions. Your work will align closely with the vision of TURING, driving transformative change and setting ambitious goals.
Responsibilities:
- Delivery Leadership: Lead the delivery of complex programs and products, ensuring alignment with strategic objectives, timelines, and quality standards.
- Governance Frameworks: Establish and enforce governance frameworks to oversee the delivery process, ensuring compliance with regulatory requirements and organizational policies.
- Seamless Delivery: Streamline delivery processes, optimize resource allocation, and mitigate risks to ensure seamless and continuous delivery of products and services.
- New Operating Models: Drive the development and implementation of new operating models that enable agile and adaptive delivery approaches tailored to the needs of different projects.
- Multi-Speed Delivery: Navigate multi-speed delivery environments, balancing the pace of delivery across different initiatives while maintaining overall coherence and alignment.
- Methodology Navigation: Guide teams in navigating diverse methodologies, including Agile, Waterfall, and hybrid approaches, selecting the most suitable methods for each project.
- Product Management Alignment: Ensure alignment between delivery processes and product management practices, prioritizing customer-centricity, insight-led decision- making, and outcomes-driven approaches.
- North Star Establishment: Collaborate with stakeholders to establish a compelling North Star vision, rooted in user experiences and focused on creating value at every stage of the delivery process.
- Collaboration Facilitation: Facilitate collaboration among cross-functional teams, fostering a culture of co-creation, innovation, and agility throughout the delivery lifecycle.
- Innovative Design Techniques: Champion the use of innovative design techniques to keep the user at the forefront of design, enhance collaboration, and drive the development of impactful solutions
- Extensive experience in program and product management, with a focus on complex personalization and customer experience (CX) roles in telecom, omnichannel, and decisioning environments.
- Proven track record of delivering large-scale programs and products on time, within budget, and with high quality.
- Deep understanding of delivery methodologies, governance frameworks, and best practices in product management.
- Strong leadership skills, with the ability to inspire and motivate cross-functional teams to achieve ambitious goals.
- Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of the organization.
- Strategic thinking and problem-solving abilities, with a focus on driving innovation and continuous improvement.
- Adaptability and flexibility to thrive in a fast-paced and dynamic environment.
- Bachelor's or master's degree in a relevant field, such as Business, IT, or Management.
