Product Owner

Role and Duties:

• Act as the primary point of contact for a designated group of users, ensuring effective communication and collaboration.
• Participate in the delivery of key services, including:
  • Gathering and documenting business requirements.
  • Managing and following up on user requests.
  • Translating business needs into functional and technical specifications.
  • Proposing and implementing process improvements.
  • Coordinating and supporting User Acceptance Testing (UAT).
  • Advising super-users on application usage, offering solutions and proposing workarounds when necessary.
• Collaborate with cross-functional teams to resolve incidents, manage data extraction, and perform other operational activities related to specific business applications.
• Engage in meetings with business users and IT teams to define, prioritize, and address both day-to-day and project-related user requests.
• Contribute to project preparation, ensuring smooth execution and alignment with business needs.
• Support the IBS and IS teams by identifying opportunities for internal process improvements and ensuring the quality of deliverables.
• Manage incident resolution and provide advanced L2 and L3 support in the designated functional areas.
• Coordinate system changes across multiple platforms and ensure alignment with business objectives.
• Lead and participate in unit testing and UAT activities, contributing to the testing strategy and ensuring successful execution.
• Analyze and troubleshoot data transfer issues, ensuring operational continuity.
• Be flexible, customer-service oriented, and adapt to evolving project needs.

Required Competencies:

• Solid IT expertise, particularly in application development, testing, and support.
• Strong analytical skills with the ability to tackle complex, multi-functional issues efficiently.
• Proficient in business process analysis and tools (e.g., Miro, Bizagi, Jira, Confluence).
• Extensive experience in translating business requirements into User Stories.
• Proven experience with Agile SCRUM methodology in industries such as lifescience, food or Pharma.
• Excellent organizational skills, capable of managing conflicting priorities and resolving issues effectively.
• Ability to work both independently and as part of a broader team.
• Demonstrated success working with colleagues and clients from diverse cultural backgrounds.
• Quick learner, capable of thinking creatively and crafting innovative solutions.
• Willingness to travel for project rollouts and other activities.
• Strong verbal and written communication skills, with fluency in English.