Product Owner

Macquarie Park , Australia
Full-Time

We are looking for a proactive and detail-oriented Product Owner to join our growing B2B SaaS team. In this role, you will support the Product team in prioritising, developing, and launching product features while gaining hands-on experience in product management. You will work closely with cross-functional teams to help drive product initiatives that meet customer needs and align with business goals.

Responsibilities:

  • Support in defining and maintaining the product roadmap by helping prioritise features, enhancements, and bug fixes based on customer feedback and business objectives.
  • Help manage the product backlog by gathering, organising, and documenting user stories, defining requirements, and working closely with the development team to ensure timely completion of tasks.
  • Work alongside design, engineering, and marketing teams to ensure smooth execution of product development. Communicate product requirements clearly and ensure all teams are aligned on deliverables.
  • Assist in gathering customer feedback through surveys, user testing, and direct customer conversations. Ensure the product team is aligned on customer pain points and evolving needs.
  • Support the tracking and analysis of product performance metrics, such as user engagement and retention, to help identify areas for improvement or new features.
  • Help create and maintain clear and comprehensive product documentation, including user stories, requirements, release notes, and FAQs, ensuring clarity for all stakeholders.
  • Participate in sprint planning, reviews, and retrospectives, assisting the team with refining product features and ensuring that goals are met efficiently.
  • Assist in the coordination and execution of product launches, including writing release notes, preparing internal teams, and ensuring the product is delivered on schedule.

About you:

  • 1-2 years of experience in product management, project management, or a related role (preferably in a B2B SaaS environment).
  • Strong communication skills – able to clearly convey product goals, requirements, and timelines to cross-functional teams.
  • Experience with Agile – familiarity with Agile methodologies (Scrum or Kanban) and working in fast-paced environments.
  • Detail-oriented – able to manage multiple tasks simultaneously, prioritise effectively, and meet deadlines.
  • Basic experience with product management tools (e.g., JIRA, Trello, Confluence, etc.) is a plus.
  • Strong collaboration skills, able to work well with different teams and contribute to a positive, productive environment.
  • Passionate about learning and growing in the product management space, with a strong interest in SaaS products.

This is a great opportunity to gain valuable experience, work on impactful projects, and contribute to the success of a rapidly growing B2B SaaS company. If you are driven, eager to learn, and ready to take on new challenges, we’d love to hear from you!

ShiftCare’s innovative software platform helps Australia’s disability support providers, in-home aged carers and allied health professionals, streamline the way they do things 🧑🏽‍⚕️📲 ✅By creating efficiencies in rostering, client management and billing, we enable businesses to grow, while creating more time for what matters most – supporting clients, and helping them lead healthier, happier lives.Working with usWe’re a small but rapidly growing start-up that strikes the balance between work and play 🧑‍💻 ➡️ 🏄‍♂️Based at Fishburners, one of Sydney’s leading tech co-working spaces, our diverse team embraces a culture of dedication and enthusiasm.Whether you choose to work on-site with us, where you’ll rub shoulders with other start-ups, enjoy perks like complimentary coffee, beer and the occasional pizza, or remotely, at hours that suit you, you’ll soon feel like part of a team making a difference.Key Benefits: Be part of a small, rapidly growing business. Flat structure – take responsibility, be your own boss, and help us shape the direction of the business. Company laptop provided (Mac or PC) Based at Fishburners, Sydney CBD – a leading start-up community. Our valuesWe’re no cult. But we do have a set of values inspiring all who work with us.☝️ People-first - We’re a tech company, but people come first. We believe in better – enabling better quality care, and encouraging people to be at their best, by creating a fun, supportive environment to draw on their passions.🤩 Optimism - We see the good in people. Born problem-solvers, with a positive mindset, we rise to any challenge – a better way of doing things is never far away.🤝 Collaboration - Everyone has something different to offer. By recognising our own strengths, and those of others, we work together in harmony to achieve outstanding results.🤸‍♂️ Independence - We don’t believe in hierarchy. You’ll work side by side with the founders, yet have the opportunity to take responsibility for your efforts and help shape the future of the business.

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