About Brillio:
Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.
Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.
Role: Product Owner
Years of Experience: 7+ years
Location: New York city, NY/Remote
Brillio is looking for Product owner with background working on contact center and driving the migration of existing contact center platforms from on-premises to cloud-based solutions, please follow the below Job description, and apply to explore more about the open role.
Your responsibilities in this role will include:
Lead the development and implementation of contact center solutions, with a primary focus on voice.
Drive the migration of existing contact centre (Aws, connect, Twilio, Genesys, Five 9) platforms from on-premise to cloud-based solutions.
Collaborate closely with cross-functional teams to ensure seamless integration and alignment with business goals.
Serve as the primary point of contact for stakeholders, ensuring clear communication and understanding of project requirements.
Demonstrate exceptional interpersonal, communication, and listening skills to effectively lead and motivate the team.
Adapt to changes and challenges with a proactive and go-getter attitude.
Support the transition from Twilio voice to Zoom SDK version, ensuring continuity and minimal disruption.
Provide secondary support for video contact center needs as required.
Requirements:
Bachelor’s degree in computer science, Engineering, or a related field.
5+Years experience in Contact center in voice and video capabilities
Twilio is not a must, Genesys, Amazon connect, Five 9 etc.
Excellent problem-solving and communication skills.
Ability to work independently and collaboratively within a team.
Why should you apply for this role?
Be part of Vertical, helping customers to gain and sustain competitive edge through accelerated digital transformation programs. We help businesses take advantage of today’s disruptive technology, acting as their trusted partner to build world-class products and solutions. Our proven solutions and engineering machinery are business outcome-driven, blending technology excellence with unwavering quality of service deliver.
Equal Employment Opportunity Declaration
Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.
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