As a Product Owner in the Earned Wage Access product line you will work on products that impact the lives of public servants across the country. You will be tasked with researching, understanding and developing a strong business plan to go to market with a new offering at Tyler Technologies. You will work closely with partners, clients, and internal departments to help build products that solve problems and that clients want to buy.
NOTE: This role is a hybrid position that requires the new hire to be in either the Lubbock, TX, Plano, TX, Lakewood, CO or Yarmouth, ME office at least 2 days per week.
Responsibilities
- Research the Earned Wage Access market to better understand competitive landscape, market trends and opportunity among the Tyler Technologies client base.
- Establish strong business plan and go to market strategy for integration, feature set, pricing strategy and rollout.
- Engage with clients, sales, product and development teams throughout Tyler divisions in order to align feature set with needs.
- Work closely with product managers and business teams to create and maintain product backlog according to business value or ROI.
- Assess value, develop cases, and prioritize stories, epics, and themes to ensure work aligns with product strategy.
- Develop detailed product feature specifications and ensure they’re clearly understood by relevant teams.
- Responsible for the design requirements and documentation with foresight for the future maintainability and growth of the software.
- Ensure use cases and technical specifications meet business needs.
- Proactively listen to client feedback and determine the best way to solve the problem.
- Helps cultivate and promote a vision for moving products forward.
- Lead the product-release plans and set expectations for delivery of new functionalities.
- Responsible for launching new releases to the organization and ensuring successful adoption across product-line teams.
- Collaborate internally to effectively communicate features and changes to clients and the potential effect on their business processes.
- Collaborate to develop strategies to effectively roll out and support changes to the product area in the most accurate and cost-effective manner.
- Mitigate roadblocks to achieve sprint/release goals.
- Serve as product ambassador internally and externally, sharing knowledge and answering questions.
- Influence plans and strategies to achieve the objectives, including published product roadmaps that will articulate the product direction to both internal departments and external customers.
- Influence priorities of department work.
- May provide sales support by assisting in responding to RFPs as well as potentially performing on-site demonstrations.
- Proactively communicate with senior management on the product’s performance, any major issues with the products or any changes in the market or competition related to the product area.
- Contribute to the advancement of the team environment through integrity, leadership, and continuous knowledge transfer.
- Create and maintain relationships with key personnel to validate requirements and be informed about upcoming changes/additions
- Constantly be in a mode to recommend solutions and solve problems.
- Complete tasks with minimal direction.
- Partner, communicate, and negotiate to gather requirements and communicate effectively
- Maintain composure under pressure and accurately access and resolve problem situations.
- Occasional travel may occur - 10%-25%
Qualifications
- Bachelor's degree Computer Sciences, Management Information Science, or Business.
- Equivalent work experience may substitute for degree requirement.
- Earned Wage Access product experience is a plus.
- Proven experience with the ability to take a new product from idea to market.
- Proven track record influencing product direction.
- Excellent interpersonal and communication skills involving communicating technical and non-technical information in writing and verbally.
- Excellent analytical and problem-solving skills.
- Excellent knowledge and understanding of the full software development lifecycle and associated methodologies helpful.
- Keen attention to detail.
- Excellent planning and organizational skills involving the ability to manage multiple work tasks effectively.
- Excellent time management skills.
- Proficient with Microsoft Office.
- Ability to work independently as well as collaborate in a team as well as across functional groups.
- Ability to be effective in a fast-paced environment.
- Must be able to travel occasionally if requested.
