Imagine having an enterprise-grade AppStore at work — one that ensures you can easily search, request, and gain access to any app you need, precisely when you need it. No more long waiting times with outstanding IT requests. Lumos is solving the app and access management challenges for organizations of all sizes through a unified platform. Our fast-growing startup is pioneering the way to untangle the complex web of app and access management by building the critical infrastructure that defines relationships between app, identities and data.
Why Lumos?
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Jump on a Rocketship: Since launching out of stealth mode just over 2 years ago, our team has grown from 20 to ~100 people and our customer base has 10x’ed with companies like GitHub, MongoDB and Major League Baseball!
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Build with Renowned Investor Backing: Andreessen Horowitz (a16z) backed us since the beginning and we've raised over $65m from Scale, Neo, Greg Brockman (President at OpenAI), Phil Venables (CISO at Google), and others.
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Thrive in a Unique Culture: You’ll join an early-stage company where you have actual influence on the trajectory of the company. We deeply care about our people and the philosophy we live by - check out our values here.
About the Role
As the first Product Operations Manager on this team, you’re stepping into a transformative role with the opportunity to help us define & scale our operations motion. Today, we have Product Managers, Engineers, and Customer Success teams handling data entry, quality assurance, analytics, and market intelligence, in order to provide customers with the data they need to save on SaaS costs.
In this role, you’ll own everything to do with our customers’ software spend data. You’ll create the processes needed to ensure that our customers can get a complete, accurate, and up-to-date view of their software spend during their first few weeks with Lumos, and that they have the insights they need to be successful for their lifetime with us. You’ll play a key role in shaping the product operations function at Lumos, helping us scale the team as we gear up for rapid growth.
✨ Your Responsibilities
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Build Scalable Processes: Lumos supports hundreds of customers with their daily spend management activities. You’ll be responsible for identifying + reporting on key KPIs that ensure our customers consistently have a high quality experience using the product, as well as establishing internal process needed to ensure this is the case.
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Lead by Doing: We are a small and scrappy team. Alongside your PM counterpart, you will be responsible for interpreting complex vendor agreements, transcribing their details into our system, and verifying that automatically transcribed agreements are accurate.
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Enable Customers with Data: Develop our internal database of pricing benchmarks & negotiation tips, ensuring that customers are getting the best price on their software renewals. Identify new and novel ways for our customers to save using Lumos data, and work with product & customer success to translate those insights to customer action.
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Influence Product Direction: Build subject matter expertise within the software spend management category, act as a “voice of the customer”, and share insights you’re learning with your engineering, product, and design counterparts. Collaborate with your EPD organization to improve our internal and in-product automation, shape the vision for how we help customers save on SaaS, and build a product that delights customers.
💰Pay Range
$100,000 - $170,000. Note that this range is a good faith estimate of likely pay for this role; upon hire, the pay may differ due to skill and/or level of experience.
🙌 What We Value
We purposefully did not create a standard list of minimum qualifications because we care much more about your motivation, excitement, and potential to grow into the role than about your CV.
Instead of focusing on what people need to have, we focus on what people need to do. Additionally, we try to find out whether you would be a good fit for Lumos based on our values that define how we achieve outcomes and what characteristics we value.
*We encourage you to apply even if you think you might not be perfect fit! 🤝
Thank you for considering Lumos! 🎉
💸 Benefits and Perks:
- 💯 Remote work culture (+/-4 hours Pacific Time)
- ⛑ Medical, Vision, & Dental coverage covered by Lumos
- 🛩 Company and team bonding trips throughout the year fully covered by Lumos
- 💻 Optimal WFH setup to set you up for success
- 🌴 Unlimited PTO, with minimum time off to make sure you are rested and able to be at your best
- 👶🏽 Up to (4) months off for both the Birthing & Non-birthing parent
- 💰 Wellness stipend to keep you awesome and healthy
- 🏦 401k matching plan
