Product Operations Manager, Global Benefits

As a member of the Value-Added Services division within the Issuing Solutions Product organization, this role will be responsible for the ongoing product operations development and expansion of global Visa Benefits products, which include APIs, UIs and backend systems that enable issuers to create, manage and distribute powerful cardholder value propositions globally. The Product Operations Management role involves supporting and spearheading the development of new operational process, improving existing ones, and ensuring the overall operational excellence of the product area in deep collaboration with the Product Managers.

Key activities include:

• Designing operational processes that support the products through change and incident management as well as feature delivery.
• Deliver, conduct and monitor those processes in conjunction with Product Managers, operational support teams and other key stakeholders
• Continuous validation and testing of operational processes
• Support Product Managers consider full operational implications and requirements through the feature development process
• Supporting delivery with clarity where needed and actively solving for blockers
• Working with Product Managers to build and manage our roadmap and backlog
• Act as subject matter expert / liaison between key stakeholders

Responsibilities:

• Product Development: Translate operational strategy into actionable product development efforts with Product Managers
• Process Improvement: Establish, document, and refine development and operational processes for the product set.
• Product Engagements: Work closely with key stakeholders to ensure operational requirements are well-rounded and prioritized appropriately.
• Operational Activities: Collaborate with business and technology teams to ensure the systems are operating as expected, resolving issues, and coordinating activities.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications:

• • 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA)

Preferred Qualifications:

• 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• 2+ years in a product ownership, product manage or product support role
• 3+ years utilizing Business Analysis skills or similar
• Proven experience working with live operational products, API and B2B products and advantage
• Excellent written and oral communication skills and stakeholder management, with an ability to translate business needs clearly to a technical team.
• Good technical understanding of web applications and APIs.
• Great intellectual agility and attention to detail.
• Open to feedback, and able to deal with ambiguity and work on multiple concurrent activities.
• Experience in using Jira, Confluence and Microsoft Office suite a plus
• Able to work and manage stakeholders that are geographically dispersed and across time zones (direct experience an advantage

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 132,300.00 to 181,800.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.