Product Operations Manager

Starting base salary US $94,500 – $112,000

CAD $97,500 - $115,000*

Plus Bonus, Equity & Benefits

* Pay transparency

Our salary ranges are determined by role, level, and location. The range displayed on our job posting reflects the minimum and typical maximum target for new hire salaries for the position, it does not reflect the maximum salary for the role over time. Within the range, individual pay is determined by job-related skills and experience demonstrated during the interview process. 

What you will be doing: 

The Product Operations Manager, reporting to the VP, Product, will support the Product & Engineering Group and their go-to-market counterparts to improve alignment, communications, and processes around our products and way of working.

Responsibilities:

• Identify, recommend, and implement best practices, continuing education, processes, and tooling enabling the product team to be efficient, effective, and consistent
• Work cross-functionally to develop, document, maintain, and improve product-related processes and experiences, especially with product marketing, business operations, and engineering
• In partnership with Product Leadership, drive training, awareness, understanding and consistency in the use of optimal tools and streamlined processes by Product Managers and Product Owners
• Maintain templates, guidelines, references, and resources for the Product & Engineering Group
• Streamline critical routines, tasks, and processes to improve operational efficiency
• Administer the product tech stack and tools and ensure adoption
• Developing and maintaining a continuing education program for product roles
• Supporting onboarding of newly hired team members and integration of acquired product teams
• Researching and organizing information on product management best practices
• Support product launch readiness and enablement when launching new features and user experiences
• Support the creation and publishing of product feature documentation and release notes

What you’ll bring:

• Identify, recommend, and implement best practices, continuing education, processes, and tooling enabling the product team to be efficient, effective, and consistent
• Work cross-functionally to develop, document, maintain, and improve product-related processes and experiences, especially with product marketing, business operations, and engineering
• In partnership with Product Leadership, drive training, awareness, understanding and consistency in the use of optimal tools and streamlined processes by Product Managers and Product Owners
• Maintain templates, guidelines, references, and resources for the Product & Engineering Group
• Streamline critical routines, tasks, and processes to improve operational efficiency
• Administer the product tech stack and tools and ensure adoption
• Developing and maintaining a continuing education program for product roles
• Supporting onboarding of newly hired team members and integration of acquired product teams
• Researching and organizing information on product management best practices
• Support product launch readiness and enablement when launching new features and user experiences
• Support the creation and publishing of product feature documentation and release notes

Why 360?  

Here at 360insights you will be a part of a fast-paced global technology company that is innovating and leading in the channel incentives and insights industry. You will be helping us to deliver great solutions for some of the world’s most recognizable brands all within an inspiring and inclusive culture that has certified us as a Great Place to Work® in Canada, the USA and the UK. 

At 360insights, we take pride in being a people-first organization, dedicated to fostering a vibrant values-based and inclusive culture. Our commitment to this ethos is reflected in our day-to-day operations and interactions with both team members and clients. Embracing a people-focused approach entails the following principles:

Diversity and Inclusion: We wholeheartedly welcome individuals from all walks of life to join our team. 360insights is committed to providing equal employment opportunities to people of every race, religion or belief and ethnic origin, regardless of age, disability, sexual orientation, or gender identity. You can find out more about our DEIB Vision on our website. We encourage applications from individuals with disabilities, and accommodations are available upon request for candidates participating in all stages of the selection process.

Experiences that create growth. Growth that creates experiences: At 360insights, every facet of our business presents opportunities for personal and professional development, allowing you to explore diverse disciplines and rewarding work experiences. Our commitment to growth is supported by robust Learning and Development (L&D) initiatives and mentorship programs, ensuring that you have the tools and support needed to thrive and grow as an Insighter.