London, United Kingdom

Why join us

Brex is the AI-powered spend platform. We help companies spend with confidence with integrated corporate cards, banking, and global payments, plus intuitive software for travel and expenses. Tens of thousands of companies from startups to enterprises — including DoorDash, Flexport, and Compass — use Brex to proactively control spend, reduce costs, and increase efficiency on a global scale.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

What you’ll do

This role serves as a vital bridge between Brex UK and the global Brex organization (Brex Inc.), ensuring the seamless integration of Brex UK's unique requirements with the broader company vision. By adapting global strategies to align with the UK's regulatory landscape and customer needs, this position upholds the high standards of innovation and customer satisfaction for which Brex is renowned

Responsibilities

Implement and manage the outsourcing framework between Brex UK and the global Brex organization, ensuring performance through the shared development and tracking of KPIs with partner teams
Coordinate with cross-functional teams to ensure seamless international launches, translating the unique (regulatory) requirements of Brex UK for the wider Brex organization and program-managing their implementation
Develop and own the processes and structures of Brex UK operational activities both on the customer side and back office
Ensure consistent and high-quality operational delivery of services by our external partners and vendors
Act as the local point of contact for first-line activities and drive improvement and resolution of errors
Ensure that first-line activities comply with UK policy and regulatory requirements and liaise with the Head of Compliance and Risk/MLRO when required

Requirements

4+ years of experience, managing operations within a financial services company or technology startup
Experience within the UK and/or European payment services industry is a strong preference
Excellent communication skills and stakeholder management
Willingness to take responsibility for a broad range of activities as we grow the company
Strong focus on operational excellence and managing efficient performance
Builder of strong relationships with internal and external stakeholders, driving performance through others
Strong ability to provide concise management information on the performance of the business

Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.

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Product Operations Lead - Brex UK