Why join us

Brex is the AI-powered spend platform. We help companies spend with confidence with integrated corporate cards, banking, and global payments, plus intuitive software for travel and expenses. Tens of thousands of companies from startups to enterprises — including DoorDash, Flexport, and Compass — use Brex to proactively control spend, reduce costs, and increase efficiency on a global scale.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Operations at Brex

The Operations team is the bridge between our products and our customers. Our priority is to keep our customers happy and their businesses protected, while communicating vital information to our internal teams. We are responsible for underwriting all of our customers, while simultaneously managing Brex’s risk exposures. We work cross-functionally with the Risk, Compliance, Data, and Engineering teams to allow Brex to scale efficiently, keeping quality top of mind.

What you’ll do

Brex Netherlands will have unique requirements and depend on the global Brex organization. This role, sitting between Brex NL and Brex Inc., translates Brex NL's needs and ensures delivery of the high standards of customer satisfaction Brex is known for.

Responsibilities

Implement and manage the outsourcing framework between Brex NL and the global Brex organization, ensuring performance through the shared development and tracking of KPIs with partner teams
Coordinate with cross-functional teams to ensure seamless international launches, translating the unique (regulatory) requirements of Brex NL for the wider Brex org and program-managing their implementation
Develop and own the processes and structures of Brex NL’s operational activities both on the customer side and back office
Ensure consistent and high-quality operational delivery of services by our external partners and vendors
Act as the local point of contact and drive improvement and resolution of errors

Requirements

4+ years of experience, managing operations within a financial services company or technology startup
Experience within the payment services industry is a strong preference
Excellent communication skills and stakeholder management
Willingness to take responsibility for a broad range of activities as we grow the company
Strong focus on operational excellence and managing efficient performance
Builder of strong relationships with internal and external stakeholders, driving performance through others
Strong ability to provide concise management information on the performance of the business

Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.

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Product Operations Lead - Brex Netherlands