The Product Operations Analyst at Omio ensures smooth product delivery and optimization by troubleshooting and resolving product-related issues and bugs. They provide essential technical support and guidance to both the Product and Tech teams, particularly around supply and inventory. Additionally, they develop and maintain dashboards, reports, and metrics to monitor product performance and user feedback, aiding in the identification of opportunities and insights for improvement. This role supports the planning, prioritisation, and execution of product initiatives, ensuring alignment with business goals and customer needs while documenting workflows and best practices.
Main tasks and responsibilities:
Content Management and Operational Support: Ensure the accuracy and relevancy of provider-related information displayed to users, such as fares, classes, and amenities. Regularly update and perform quality assurance on this content to maintain high standards.
Cross-Functional Coordination: Act as a bridge between different departments, facilitating collaboration and ensuring alignment with the product goals. Ensure effective communication across teams.
Data Analysis: Gather, analyse, and interpret data to provide insights that support product development and operational improvements. Use data to drive decision-making and optimise processes.
Error Monitoring and Reporting: Monitor, track, and analyse booking errors and integration issues. Categorise and report these issues to the responsible teams, ensuring timely resolution and continuous improvement.
Documentation Updates: Maintain and improve standard operating procedures (SOPs), guidelines, and knowledge base documents. Ensure all documentation is up-to-date and accessible to internal teams.
Project Management: Manage special projects related to product operations. Assess throughput metrics and operational workflows to improve operational efficiency and project outcomes.
2+ years of experience in product operations, project management, or a similar role.
Strong analytical and problem-solving skills
Proficiency in data analysis and visualisation tools (e.g. Excel, Tableau, Redash), SQL knowledge would be a strong advantage
Familiarity with project management and collaboration tools (e.g., JIRA, Trello)
Excellent communication and interpersonal skills
Ability to work independently and in teams
Strong organisational and time management skills
Preferred:
Experience in the travel industry.
What’s in it for you? #LifeAtOmio
Diversity makes us stronger
We value diversity and welcome all applicants regardless of ethnicity, religion, national origin, sexual orientation, gender, gender identity, age or disability.
Hiring process and background checks
At Omio, we work in partnership with Giant Screening, once a job offer has been accepted, Giant will be engaged to carry out background screening. Giant will reach out to you via email and occasionally via telephone/text message so that they can gather all the relevant information required. Consent will be requested prior to any information being passed to our services company.
Recruitment scams: Important notice
Protect yourself from scammers, Omio wants to ensure your ongoing safety during the application process at Omio. Please keep in mind potential scammers impersonating Omio recruiters (mainly via a global professional networking site, and messenger app's).
Remember, Omio never requests payment or sensitive personal information during the recruitment process. All official job opportunities are exclusively posted on our careers page. If you suspect fraudulent activity, report it to [email protected]. Remember to cross-reference against our careers page if you question the authenticity, stay vigilant, and protect yourself from recruitment scams.
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