Product Operations Analyst (B2B) (m/f/d)

The Product Operations Analyst at Omio ensures smooth product delivery and optimization by troubleshooting and resolving product-related issues and bugs. They provide essential technical support and guidance to both the Product and Tech teams, particularly around supply and inventory. Additionally, they develop and maintain dashboards, reports, and metrics to monitor product performance and user feedback, aiding in the identification of opportunities and insights for improvement. 

In this role, the Product Operations Analyst (B2B) will act as a bridge between internal teams and external partners, ensuring that product documentation, configurations, and data analysis are optimised to meet business objectives. They will provide valuable insights into product performance, using data to drive informed decisions and suggest areas for improvement. 
 

Main tasks and responsibilities:

1. Content Management and Operational Support: Ensure the accuracy and relevancy of provider-related information displayed to users and partners, such as fares, classes, and amenities. Regularly update and perform quality assurance on this content to maintain high standards.
    
2. Cross-Functional Coordination: Act as a bridge between different departments, both internal and external, facilitating collaboration and ensuring alignment with the product goals. Ensure effective communication across teams.
    
3. Data Analysis: Gather, analyse, and interpret data to provide insights into metrics, such as conversion rates, and overall product performance. Deliver data-driven recommendations to improve operational efficiency and product offerings.
    
4. Error Monitoring and Reporting: Monitor, track, and analyse booking errors and integration issues. Categorise and report these issues to the responsible teams, ensuring timely resolution and continuous improvement.
   
    
5. Documentation Updates: Maintain and improve partner-facing documentation, standard operating procedures (SOPs), and knowledge base documents. Ensure all documentation is up-to-date, accessible, and aligned with business and partnership needs.
    
6. Project Management: Manage special projects related to Product Operations and Partnerships. Coordinate with internal teams and external partners to ensure timely and successful project delivery, addressing issues and maintaining schedules.

• 2+ years of experience in product operations, project management, or a similar role.

• Strong analytical and problem-solving skills

• Proficiency in data analysis and visualisation tools (e.g. Excel, Tableau, Redash), SQL knowledge would be a strong advantage

• Familiarity with project management and collaboration tools (e.g., JIRA, Trello)

• Excellent communication and interpersonal skills

• Ability to work independently and in teams

• Strong organisational and time management skills

Preferred: 

• Experience in the travel industry

• Ideally, you have a working experience in the B2B. 

What’s in it for you? #LifeAtOmio

• Have an impact. With innovation and smart technology, we are changing the way people travel, and you too can have an impact on this ride
• A competitive and attractive compensation package
• Subsidized Urban Sports Club membership
• A diverse team of more than 45 nationalities

Diversity makes us stronger

We value diversity and welcome all applicants regardless of ethnicity, religion, national origin, sexual orientation, gender, gender identity, age or disability.

Hiring process and background checks
At Omio, we work in partnership with Giant Screening, once a job offer has been accepted, Giant will be engaged to carry out background screening. Giant will reach out to you via email and occasionally via telephone/text message so that they can gather all the relevant information required. Consent will be requested prior to any information being passed to our services company.

Recruitment scams: Important notice

Protect yourself from scammers, Omio wants to ensure your ongoing safety during the application process at Omio. Please keep in mind potential scammers impersonating Omio recruiters (mainly via a global professional networking site, and messenger app's).
Remember, Omio never requests payment or sensitive personal information during the recruitment process. All official job opportunities are exclusively posted on our careers page. If you suspect fraudulent activity, report it to [email protected]. Remember to cross-reference against our careers page if you question the authenticity, stay vigilant, and protect yourself from recruitment scams.

Intrigued? Apply here in English.