ABOUT THE ROLE
As a Product Onboarding Specialist, you will act as a concierge for new customers, delivering a tailored, white-glove onboarding experience. Your mission is to ensure customers are set up for long-term success during their first 90 days, working closely with them to configure campaigns, train them on our tools, and support their strategic goals. You will also facilitate smooth handoffs to Managed Services or other teams when applicable.
ABOUT TEIKAMETRICS
Teikametrics is a leading SaaS company that helps e-commerce brands scale their advertising with cutting-edge AI technology. Our platform empowers sellers to optimize ad campaigns across Amazon, Walmart, TikTok, and more. We are seeking a talented and dedicated Customer Success Manager/Product Onboarding Specialist to join our team and ensure our customers’ success from day one.
Key Responsibilities
- Serve as a trusted partner to new customers, guiding them through the onboarding process and ensuring their accounts are configured for success.
- Assist customers in connecting their Amazon & Walmart accounts to the Teikametrics platform.
- Provide hands-on support for rebuilding and configuring client campaigns, ensuring alignment with best practices.
- Deliver exceptional customer service and training to help customers maximize the value of our platform.
- Identify opportunities to upsell additional features or products that align with the customer’s goals.
- Collaborate closely with cross-functional teams, including Managed Services and Product, to ensure a seamless transition post-onboarding.
- Track and report on onboarding progress, identifying and addressing roadblocks to customer success.
Qualifications
- Bachelor’s degree in Marketing, Business, or a related field.3+ years of experience in a Customer Success or Product Onboarding role, preferably within the e-commerce or advertising industry.
- Strong understanding of e-commerce advertising, particularly Amazon, Walmart, and TikTok.
- Familiarity with SaaS technology and platforms is highly preferred.
- Excellent written and verbal communication skills, with the ability to build strong customer relationships.
- Exceptional interpersonal and organizational skills, with a focus on delivering above-and-beyond service.
- Proven ability to collaborate across teams and manage multiple priorities effectively.
WORKING AT TEIKAMETRICS
Join us! We hire talented individuals remotely across the following states: California, Colorado, Connecticut, Florida, Georgia, Idaho, Indiana, Kentucky, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia & Washington. In addition, we also have remote opportunities in China and India.
More Than Just a Job
Everyone’s work preferences are different but regardless of work style, we like to take care of our people. Benefits of becoming part of Team Teika:
• Competitive cash (we don’t discount based on location)
• A robust benefits package effective on day one!
• Generous stock option packages and investment opportunities
• Remote friendly - we hire in 25 states and 3 countries
• Unlimited Paid Vacation Policy
• Flexible work schedule - work when you’re most productive and effective!
ABOUT TEIKAMETRICS Teikametrics’ AI-powered holistic Marketplace Optimization Platform helps sellers and brand owners maximize their potential on the world’s most valuable marketplaces. Founded in 2015, Teikametrics uses proprietary AI technology to maximize profitability in a simple SaaS interface. Teikametrics optimizes more than $15 billion in GMV across thousands of sellers around the world, with brands including Munchkin, mDesign, Clarks, Nutribullet, Conair, Nutrafol, and Solo Stove trusting Teikametrics to unlock the full potential of their selling and advertising on Amazon, Walmart, and other marketplaces.
The job description is representative of typical duties and responsibilities for the position and is not all-inclusive. Other duties and responsibilities may be assigned in accordance with business needs. We are proud to be an equal opportunity employer. A background check will be conducted after a conditional offer of employment is extended.
